Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Scenario Description

When I am using Outlook 2007 / 2010, how come Outlook shows "Work Offline" in the lower right corner and I can't send or receive e-mail normally, even when the network connection is working normally? How can I resolve this issue?

Simple solutions 123

For Outlook 2010
please click the "Send / Receive" button first.

And then click on "Work Offline".

"Work Offline" will no longer appear in the lower right corner of Outlook 2010. You can now send and receive your e-mail normally as well.

For Outlook 2007

, please click the "Offline" button in the lower right corner, and then just click "Work Offline".

Please let us know

Are you satisfied with our contents? Whether you think: "Great! Problems solved." or "Problems are not solved. I have a better idea." we would like you to provide us with your precious opinions using the survey form which can be located at the bottom of this article. We welcome any encouragements you may have, and will be creating more useful technical articles for you.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!