Last Updated: December 13, 2018

ISSUE

After updating Outlook 2010 to the November 2018 Public Update KB 4461529, Outlook crashes or closes suddenly on start up.  The issue only affects 64-bit installations of Outlook 2010.

More Information

In the Application Event Viewer the following event details are observed:

Faulting application name: OUTLOOK.EXE, version: 14.0.7224.5000, time stamp: 0x5bcb80d1 Faulting module name: olmapi32.dll, version: 14.0.7224.5000, time stamp: 0x5bcb809a Exception code: 0xc0000005 Fault offset: 0x000000000001e4b9 Faulting process id: 0x3998 Faulting application start time: 0x01d47d3befb78cd8 Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE Faulting module path: C:\Program Files\Microsoft Office\Office14\olmapi32.dll

STATUS: FIXED

This problem was fixed with the November 21, 2018, update for Outlook 2010 (KB4461585)

Use Microsoft Update to automatically download and install the update. Or, manually download and install the update from the Microsoft Download Center: Update for Microsoft Outlook 2010 (KB4461585) 64-bit Edition.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Find out how

See Also

Fixes or workarounds for recent issues in Outlook for Windows

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.