Last Updated: December 13, 2018


After updating Outlook 2010 to the November 2018 Public Update KB 4461529, Outlook crashes or closes suddenly on start up.  The issue only affects 64-bit installations of Outlook 2010.

More Information

In the Application Event Viewer the following event details are observed:

Faulting application name: OUTLOOK.EXE, version: 14.0.7224.5000, time stamp: 0x5bcb80d1
Faulting module name: olmapi32.dll, version: 14.0.7224.5000, time stamp: 0x5bcb809a
Exception code: 0xc0000005
Fault offset: 0x000000000001e4b9
Faulting process id: 0x3998
Faulting application start time: 0x01d47d3befb78cd8
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\olmapi32.dll


This problem was fixed with the November 21, 2018, update for Outlook 2010 (KB4461585)

Use Microsoft Update to automatically download and install the update. Or, manually download and install the update from the Microsoft Download Center: Update for Microsoft Outlook 2010 (KB4461585) 64-bit Edition.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Find out how

See Also

Fixes or workarounds for recent issues in Outlook for Windows

Need more help?

Join the discussion


Get support


Was this information helpful?

What affected your experience?

Thank you for your feedback!