Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Last Updated: February 08, 2021


After installing Windows 10 Version 2004 Build 19041.173 and related updates you find that Outlook and other applications do not remember your password anymore.


This issue has been fixed in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (


This issue was further discussed in this Microsoft Community thread, Systemwide password amnesia (v2004 build 19041.173) - Microsoft Community.

  1. Right-click the Windows 10 Start Button and select Windows PowerShell (Admin).

  2. Copy and paste the command below into Windows PowerShell and press Enter.

    Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

Note: If you see any Tasks listed from the PowerShell output, make a note of them.

Next, go to Windows Task Scheduler and disable any tasks you found from the above command.  Follow these steps:

  1. In the Windows 10 Search box, type Task Scheduler and then open the Task Scheduler app.

  2. Locate the task in the Window (HP Customer participation), or other task from the Windows PowerShell output.

  3. Right-click the task and choose Disable.

  4. After you disable the task, restart Windows.

Note: You may need to re-enter your missing passwords one more time before it is saved again.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Find out how

See Also

Fixes or workarounds for recent issues in Outlook for PC

Need more help?

Expand your skills


Get new features first


Was this information helpful?

What affected your experience?

Thank you for your feedback!