Last Updated: October 18, 2019
ISSUE
With the release of macOS 10.15 (aka Catalina), Apple has stopped supporting 32-bit applications on this new OS. If you have Office 2011, we recommend you upgrade to Office 365 or Office 2019.
You can import your Outlook 2011 data to the new version of Outlook. Important: An Outlook for Mac 2011 identity can only be imported into an empty Outlook for Mac profile. An empty profile is one where there are no other accounts or other data associated with it.
Here are the steps to create a new profile in Outlook for Mac: Note: These steps must be used with Outlook 2016 for Mac or Outlook 2019 for Mac.
Add a profile in Outlook for Mac
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From Finder, open the Applications folder.
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Ctrl+click or right-click Microsoft Outlook, and then select Show Package Contents.
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Open Contents > SharedSupport, and then launch Outlook Profile Manager.
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Select Create a new profile and then enter a name for the new profile.
For more information on managing profiles in Outlook for Mac, visit: Manage profiles or identities in Outlook for Mac
Once the new profile is created, you can import your Outlook 2011 database. Go to this article Import email messages, contacts, and other items into Outlook for Mac and select the Import identities from Outlook for Mac 2011 drop down. Follow the steps to complete the import.
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