Symptoms

When you use the 32-bit version of Microsoft Skype for Business 2016 client to start a video conference call together with several other users who use cameras, the video conference call does not display the participant video.

Cause

If the Skype for Business memory usage exceeds 2 GB, then an incorrect value check causes the video output to fail.

Resolution

To fix this issue, install the December 1, 2020, update (KB4486745) for Microsoft Skype for Business 2016.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×