Photos taken by certain Android devices show blank value in Date taken field in Windows Explorer

This article describes an issue that occurs when you view the properties of the photos in Windows Explorer on a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, or Windows Server 2012. You can resolve this issue by using the update in this article. Before you install this update, check out the Prerequisites section.

Symptoms

The "Date taken" information is not displayed in Windows Explorer for the photos that are taken by certain Android devices and transferred to a Windows-based computer. Therefore, you cannot sort those photos by "Date taken".

How to obtain this update

Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

All supported x86-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows Server 2012

Download Download the package now.

Note The update for Windows RT 8.1 or Windows RT can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Photometadatahandler.dll

6.3.9600.17746

364,544

03-Apr-2015

00:14

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Photometadatahandler.dll

6.3.9600.17746

445,440

03-Apr-2015

00:35

x64

Photometadatahandler.dll

6.3.9600.17746

364,544

03-Apr-2015

00:14

x86

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Photometadatahandler.dll

6.3.9600.17746

311,808

02-Apr-2015

23:58

Not applicable

Windows 8 and Windows Server 2012 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.17 xxx

    Windows RT, Windows 8, and Windows Server 2012

    RTM

    GDR

    6.2.920 0.21xxx

    Windows RT, Windows 8, and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and for Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Photometadatahandler.dll

6.2.9200.17329

367,104

06-Apr-2015

04:08

x86

Photometadatahandler.dll

6.2.9200.21442

371,200

06-Apr-2015

03:32

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Photometadatahandler.dll

6.2.9200.17329

452,096

06-Apr-2015

05:36

x64

Photometadatahandler.dll

6.2.9200.21442

453,632

06-Apr-2015

04:15

x64

Photometadatahandler.dll

6.2.9200.17329

367,104

06-Apr-2015

04:08

x86

Photometadatahandler.dll

6.2.9200.21442

371,200

06-Apr-2015

03:32

x86

For all supported Windows RT

File name

File version

File size

Date

Time

Platform

Photometadatahandler.dll

6.2.9200.17329

313,344

06-Apr-2015

03:57

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_e43636d09ea4301574d91f104e82427b_31bf3856ad364e35_6.3.9600.17748_none_f138a5c42fbcefb5.manifest

File version

Not applicable

File size

708

Date (UTC)

06-Apr-2015

Time (UTC)

21:20

Platform

Not applicable

File name

X86_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.3.9600.17748_none_5f3e579000f9cd1a.manifest

File version

Not applicable

File size

45,058

Date (UTC)

05-Apr-2015

Time (UTC)

23:15

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_c14e65df8a8f23672dd167fe78001762_31bf3856ad364e35_6.3.9600.17748_none_8dd2f442641da21b.manifest

File version

Not applicable

File size

712

Date (UTC)

06-Apr-2015

Time (UTC)

21:20

Platform

Not applicable

File name

Amd64_e43636d09ea4301574d91f104e82427b_31bf3856ad364e35_6.3.9600.17748_none_4d574147e81a60eb.manifest

File version

Not applicable

File size

710

Date (UTC)

06-Apr-2015

Time (UTC)

21:20

Platform

Not applicable

File name

Amd64_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.3.9600.17748_none_bb5cf313b9573e50.manifest

File version

Not applicable

File size

45,060

Date (UTC)

05-Apr-2015

Time (UTC)

23:35

Platform

Not applicable

File name

X86_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.3.9600.17748_none_5f3e579000f9cd1a.manifest

File version

Not applicable

File size

45,058

Date (UTC)

05-Apr-2015

Time (UTC)

23:15

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_12faec45c3caf3f73b6ea9252f9ef67b_31bf3856ad364e35_6.3.9600.17748_none_b41d8dc01e8ecfef.manifest

File version

Not applicable

File size

708

Date (UTC)

06-Apr-2015

Time (UTC)

21:20

Platform

Not applicable

File name

Arm_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.3.9600.17748_none_5f40c9e800f6ebe0.manifest

File version

Not applicable

File size

45,058

Date (UTC)

05-Apr-2015

Time (UTC)

23:02

Platform

Not applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_dd153be4261216a855d267ed46132555_31bf3856ad364e35_6.2.9200.21442_none_8497dca71d954467.manifest

File version

Not applicable

File size

708

Date (UTC)

06-Apr-2015

Time (UTC)

23:40

Platform

Not applicable

File name

X86_de59d81841a494b043e9aa416f9bedae_31bf3856ad364e35_6.2.9200.17329_none_4f65e2be96345f95.manifest

File version

Not applicable

File size

708

Date (UTC)

06-Apr-2015

Time (UTC)

23:40

Platform

Not applicable

File name

X86_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.2.9200.17329_none_c7603773b6b5e976.manifest

File version

Not applicable

File size

43,692

Date (UTC)

06-Apr-2015

Time (UTC)

04:44

Platform

Not applicable

File name

X86_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.2.9200.21442_none_c7cd3260cfea0fc1.manifest

File version

Not applicable

File size

43,692

Date (UTC)

06-Apr-2015

Time (UTC)

03:58

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_0c7a8297cc13afbc1de2f85642f32ce8_31bf3856ad364e35_6.2.9200.21442_none_98e1c441fbd5b53e.manifest

File version

Not applicable

File size

1,064

Date (UTC)

06-Apr-2015

Time (UTC)

23:40

Platform

Not applicable

File name

Amd64_9e4fd8cc1387d04fdd53ce16a9f84a0a_31bf3856ad364e35_6.2.9200.17329_none_7097c4fa1be14918.manifest

File version

Not applicable

File size

1,064

Date (UTC)

06-Apr-2015

Time (UTC)

23:40

Platform

Not applicable

File name

Amd64_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.2.9200.17329_none_237ed2f76f135aac.manifest

File version

Not applicable

File size

43,694

Date (UTC)

06-Apr-2015

Time (UTC)

06:52

Platform

Not applicable

File name

Amd64_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.2.9200.21442_none_23ebcde4884780f7.manifest

File version

Not applicable

File size

43,694

Date (UTC)

06-Apr-2015

Time (UTC)

06:11

Platform

Not applicable

File name

X86_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.2.9200.17329_none_c7603773b6b5e976.manifest

File version

Not applicable

File size

43,692

Date (UTC)

06-Apr-2015

Time (UTC)

04:44

Platform

Not applicable

File name

X86_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.2.9200.21442_none_c7cd3260cfea0fc1.manifest

File version

Not applicable

File size

43,692

Date (UTC)

06-Apr-2015

Time (UTC)

03:58

Platform

Not applicable

Additional files for all supported Windows RT

File property

Value

File name

Arm_abecfcedf8c8023c98a711fbefda349e_31bf3856ad364e35_6.2.9200.17329_none_2f2078ed1ac7dae6.manifest

File version

Not applicable

File size

708

Date (UTC)

06-Apr-2015

Time (UTC)

23:40

Platform

Not applicable

File name

Arm_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.2.9200.17329_none_c762a9cbb6b3083c.manifest

File version

Not applicable

File size

43,692

Date (UTC)

06-Apr-2015

Time (UTC)

04:14

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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