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This article applies to Microsoft Dynamics NAV for all countries and all language locales.


A platform hotfix is available for Microsoft Dynamics NAV 2013 R2. The build number of this platform hotfix is 36310.

Platform hotfixes are cumulative, which means that the latest hotfix includes all previously released hotfixes. Therefore, you should always install the latest update rollup.

Note You may have to compile the objects in your database after you apply this hotfix.

This hotfix resolves the following problems:




The user name [user name] does not exist. Page Edit – User Setup must close" error message when you filter on a user ID that does not exist in the Edit - User Setup page.


Next and previous buttons and drill-down does not work in charts.


A filter in a subpage is not applied when you click OK in the filter value field, only when you tab out of the field.


"This message is for C/AL programmers: A call to Microsoft.Dynamics.Nav.OpenXml.Spreadsheet.WorkbookReader.Open failed with this message: The spreadsheet is corrupted. The following error occurred: Attribute 'name' should have unique value" error message when you import an Excel file.


The Windows client crashes when you set at quick filter on a page which has code in the OnAfterGetCurrRecord trigger.


License information in the About Microsoft Dynamics NAV window shows license information for the master database instead of the tenant database.


"An aggregate may not appear in the WHERE clause unless it is in a subquery contained in a HAVING clause or a select list, and the column being aggregated is an outer reference" error message when you retrieve the next page in a query that has a filter on an aggregated column.


There is a syntax error in the import" error message when you import a report object which has a label with multiple forward slashes (///) in text format.


"The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communications because it is the Faulted state" error message when you compile an object in a development environment that is on a different machine than the NAV Server.


"The server [server name] was unable to process the request. Close the application and start it again" error message when you start the Windows client after converting the database to build 36281.

More Information

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.

The e-mail will contain a hyperlink. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.

If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.

If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files.

If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV platform hotfix

The Microsoft Dynamics NAV platform hotfixes are made available as single files. To install a Microsoft Dynamics NAV hotfix, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the files by using the hotfix files.

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