Symptoms

You encounter the following issues on a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2:

  • Many¬†print jobs are stuck in the print queue.

  • Print jobs are processed very slowly.

  • The Printfilterpipelinesvc.exe process on a printer server shows high CPU usage.

Cause

This issue occurs because the temporary files that are used to store font metrics for each print job are not deleted. For high usage print servers, this could lead to many files. This causes the slow performance.

Resolution

To resolve this issue, we have released an update rollup or hotfixes for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite of the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

The following update rollup is available:

2995388 October 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Hotfix for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows 8.1 and Windows Server 2012 R2. 

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 file information notesImportant Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported versions of Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17334

3,773,440

04-Sep-2014

00:34

Not applicable

Msxpsps.dll

0.3.9600.17334

3,775,488

04-Sep-2014

00:34

Not applicable

V3hostingfilter-pipelineconfig.xml

Not applicable

385

01-Aug-2014

02:42

Not applicable

V3hostingfilter.dll

0.3.9600.17334

44,032

04-Sep-2014

00:36

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17334

4,510,720

04-Sep-2014

00:54

x86

Msxpsps.dll

0.3.9600.17334

4,472,832

04-Sep-2014

00:54

x86

V3hostingfilter-pipelineconfig.xml

Not applicable

385

01-Aug-2014

02:37

Not applicable

V3hostingfilter.dll

0.3.9600.17334

41,472

04-Sep-2014

01:00

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17334

4,510,720

04-Sep-2014

00:54

x86

Msxpsps.dll

0.3.9600.17334

4,472,832

04-Sep-2014

00:54

x86

V3hostingfilter-pipelineconfig.xml

Not applicable

385

01-Aug-2014

02:37

Not applicable

V3hostingfilter.dll

0.3.9600.17334

41,472

04-Sep-2014

01:00

x86

Additional file information


Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for all supported versions of Windows RT 8.1

File property

Value

File name

Arm_ntprint4.inf_31bf3856ad364e35_6.3.9600.17334_none_daf85351bfed036a.manifest

File version

Not applicable

File size

4,805

Date (UTC)

04-Sep-2014

Time (UTC)

01:21

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_ntprint4.inf_31bf3856ad364e35_6.3.9600.17334_none_daf5e0f9bfefe4a4.manifest

File version

Not applicable

File size

4,813

Date (UTC)

04-Sep-2014

Time (UTC)

02:29

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.17334_none_37147c7d784d55da.manifest

File version

Not applicable

File size

4,825

Date (UTC)

04-Sep-2014

Time (UTC)

03:14



For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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