Symptoms

Consider the following scenario:

  • You have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2.

  • You connect to a printer server that is shared on a Windows Server.

  • You put the computer into a sleep mode and move it to another network location.

  • You wake up the computer and try to print by using the shared printer.

In the scenario, the printer server goes offline in the client spooler even though it is actually reachable.

Resolution

To resolve this issue, we have released a hotfix for Windows RT , Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2, and we have released an update rollup for Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, and Windows Server 2012.

Update information

To resolve this issue, install the May 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

To resolve this issue, install the August 2014 update rollup for Windows RT, Windows 8, or Windows Server 2012.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must install Service Pack 1 for Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.17xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

    6.2.920 0.21xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.2.9200.16384

288,768

26-Jul-12

3:18

x86

Dafprintprovider.dll

6.2.9200.21158

45,056

25-Jun-14

4:05

x86

Findnetprinters.dll

6.2.9200.16384

53,760

26-Jul-12

3:18

x86

Printui.exe

6.2.9200.16384

61,952

26-Jul-12

3:20

x86

Puiapi.dll

6.2.9200.16384

162,304

26-Jul-12

3:19

x86

Puiobj.dll

6.2.9200.16384

339,968

26-Jul-12

3:19

x86

Localspl.dll

6.2.9200.21158

841,216

25-Jun-14

4:05

x86

Winprint.dll

6.2.9200.20555

32,256

6-Nov-12

4:24

x86

Win32spl.dll

6.2.9200.17041

503,808

25-Jun-14

7:15

x86

Win32spl.dll

6.2.9200.21158

502,272

25-Jun-14

4:06

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.2.9200.16384

308,736

26-Jul-12

3:05

x64

Dafprintprovider.dll

6.2.9200.21158

55,808

25-Jun-14

4:20

x64

Findnetprinters.dll

6.2.9200.16384

66,048

26-Jul-12

3:05

x64

Printui.exe

6.2.9200.16384

62,976

26-Jul-12

3:08

x64

Puiapi.dll

6.2.9200.16384

187,392

26-Jul-12

3:07

x64

Puiobj.dll

6.2.9200.21158

458,240

25-Jun-14

4:21

x64

Localspl.dll

6.2.9200.21158

1,037,312

25-Jun-14

4:20

x64

Winprint.dll

6.2.9200.20555

39,936

6-Nov-12

4:25

x64

Win32spl.dll

6.2.9200.17041

733,184

25-Jun-14

7:09

x64

Win32spl.dll

6.2.9200.21158

733,184

25-Jun-14

4:22

x64

For Windows RT 8

File name

File version

File size

Date

Time

Platform

Win32spl.dll

6.2.9200.17041

479,744

25-Jun-2014

06:57

Not applicable

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22 xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Win32spl.dll

6.1.7601.22860

497,664

04-Nov-2014

04:05

x86

Win32spl.dll

6.1.7601.22860

497,664

04-Nov-2014

04:05

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32spl.dll

6.1.7601.22860

757,248

04-Nov-2014

04:25

x64

Win32spl.dll

6.1.7601.22860

757,248

04-Nov-2014

04:25

x64

Win32spl.dll

6.1.7601.22860

497,664

04-Nov-2014

04:05

x86

Win32spl.dll

6.1.7601.22860

497,664

04-Nov-2014

04:05

x86

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32spl.dll

6.1.7601.22860

1,528,320

04-Nov-2014

03:23

IA-64

Win32spl.dll

6.1.7601.22860

497,664

04-Nov-2014

04:05

x86

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_514d52af838577a0a28843adca1b73ec_31bf3856ad364e35_6.2.9200.21158_none_2cd0142d5eb8421c.manifest

File version

Not applicable

File size

1,080

Date (UTC)

25-Jun-2014

Time (UTC)

22:44

Platform

Not applicable

File name

X86_58422fe72a3afc7bc284070d58128f41_31bf3856ad364e35_6.2.9200.21158_none_a96b508d1925329a.manifest

File version

Not applicable

File size

1,445

Date (UTC)

25-Jun-2014

Time (UTC)

22:44

Platform

Not applicable

File name

X86_a9f9f405e041c67afd15520779368dee_31bf3856ad364e35_6.2.9200.21158_none_ed9dbad130d37e69.manifest

File version

Not applicable

File size

721

Date (UTC)

25-Jun-2014

Time (UTC)

22:44

Platform

Not applicable

File name

X86_c5be1ecbf0c9711e7083bc151e05fb2d_31bf3856ad364e35_6.2.9200.17041_none_b066727e7b2fba69.manifest

File version

Not applicable

File size

718

Date (UTC)

25-Jun-2014

Time (UTC)

22:44

Platform

Not applicable

File name

X86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21158_none_d3ad3cbde054e32c.manifest

File version

Not applicable

File size

24,890

Date (UTC)

25-Jun-2014

Time (UTC)

22:44

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21158_none_2d745b197d16b11b.manifest

File version

Not applicable

File size

5,204

Date (UTC)

25-Jun-2014

Time (UTC)

22:44

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17041_none_364668f242332f16.manifest

File version

Not applicable

File size

10,485

Date (UTC)

25-Jun-2014

Time (UTC)

08:18

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21158_none_36cc37d75b529c32.manifest

File version

Not applicable

File size

10,485

Date (UTC)

25-Jun-2014

Time (UTC)

05:18

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_01ec010a140c808cd8bc87911e5a7fc2_31bf3856ad364e35_6.2.9200.21158_none_a6d87d037d9794b9.manifest

File version

Not applicable

File size

1,453

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Amd64_06edac0c0718d93d6bd84838c9b01872_31bf3856ad364e35_6.2.9200.21158_none_551772cf29a0a240.manifest

File version

Not applicable

File size

1,450

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Amd64_5d413d92ea300a89e1e238909c14501f_31bf3856ad364e35_6.2.9200.17041_none_be1334463f7ee5da.manifest

File version

Not applicable

File size

1,086

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Amd64_8c07fd12b466c3931dfb1c239ac1a043_31bf3856ad364e35_6.2.9200.17041_none_433652b9be653886.manifest

File version

Not applicable

File size

722

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Amd64_a5831944618973fd9423e69b25f84990_31bf3856ad364e35_6.2.9200.21158_none_e2c1cd1712957b85.manifest

File version

Not applicable

File size

1,089

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Amd64_a7a956e4466db1ffba1f4a53b46533e3_31bf3856ad364e35_6.2.9200.21158_none_1a4f6a0ed3214426.manifest

File version

Not applicable

File size

1,092

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Amd64_c91870743d756bf14c06c4e77893a505_31bf3856ad364e35_6.2.9200.17041_none_97c70aae17bf23ca.manifest

File version

Not applicable

File size

722

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21158_none_2fcbd84198b25462.manifest

File version

Not applicable

File size

24,894

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21158_none_8992f69d35742251.manifest

File version

Not applicable

File size

5,205

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17041_none_92650475fa90a04c.manifest

File version

Not applicable

File size

10,489

Date (UTC)

25-Jun-2014

Time (UTC)

10:24

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21158_none_92ead35b13b00d68.manifest

File version

Not applicable

File size

10,489

Date (UTC)

25-Jun-2014

Time (UTC)

07:19

Platform

Not applicable

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21158_none_3a208293cd13165d.manifest

File version

Not applicable

File size

24,148

Date (UTC)

25-Jun-2014

Time (UTC)

22:45

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17041_none_9cb9aec82ef16247.manifest

File version

Not applicable

File size

9,276

Date (UTC)

25-Jun-2014

Time (UTC)

08:16

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21158_none_9d3f7dad4810cf63.manifest

File version

Not applicable

File size

9,276

Date (UTC)

25-Jun-2014

Time (UTC)

05:18

Platform

Not applicable

Additional files for Windows RT 8

File property

Value

File name

Arm_263aa388b6c7987a0c442f8d8001c7bc_31bf3856ad364e35_6.2.9200.17041_none_24fb573b8786dddf.manifest

File version

Not applicable

File size

718

Date (UTC)

25-Jun-2014

Time (UTC)

22:43

Platform

Not applicable

File name

Arm_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17041_none_3648db4a42304ddc.manifest

File version

Not applicable

File size

10,485

Date (UTC)

25-Jun-2014

Time (UTC)

09:23

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_b5cea8f0bed108c8040dd203f6017b30_31bf3856ad364e35_6.1.7601.22860_none_2aba4b0de028c569.manifest

File version

Not applicable

File size

718

Date (UTC)

04-Nov-2014

Time (UTC)

08:33

File name

X86_bb8c8eef2f49f888e55d7af087a1b72e_31bf3856ad364e35_7.1.7601.22860_none_32944f4f8ec2af59.manifest

File version

Not applicable

File size

718

Date (UTC)

04-Nov-2014

Time (UTC)

08:33

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_3bca1dafe875f70f.manifest

File version

Not applicable

File size

10,424

Date (UTC)

04-Nov-2014

Time (UTC)

04:31

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22860_none_2d3a99f5735c9fde.manifest

File version

Not applicable

File size

6,369

Date (UTC)

04-Nov-2014

Time (UTC)

04:29

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_0ad2a23986cee6de4b730ea066a12de3_31bf3856ad364e35_7.1.7601.22860_none_3c1795ba23d450f1.manifest

File version

Not applicable

File size

1,086

Date (UTC)

04-Nov-2014

Time (UTC)

08:33

File name

Amd64_679e3b9c7e242648da1c2925be14d4a6_31bf3856ad364e35_6.1.7601.22860_none_018615fa053bcb64.manifest

File version

Not applicable

File size

722

Date (UTC)

04-Nov-2014

Time (UTC)

08:33

File name

Amd64_ec9755ed3a04eea40aeb98c788e1b735_31bf3856ad364e35_6.1.7601.22860_none_9fe2ef931940c022.manifest

File version

Not applicable

File size

722

Date (UTC)

04-Nov-2014

Time (UTC)

08:33

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_97e8b933a0d36845.manifest

File version

Not applicable

File size

10,428

Date (UTC)

04-Nov-2014

Time (UTC)

04:50

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22860_none_895935792bba1114.manifest

File version

Not applicable

File size

6,373

Date (UTC)

04-Nov-2014

Time (UTC)

04:48

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_a23d6385d5342a40.manifest

File version

Not applicable

File size

10,426

Date (UTC)

04-Nov-2014

Time (UTC)

04:25

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22860_none_93addfcb601ad30f.manifest

File version

Not applicable

File size

6,371

Date (UTC)

04-Nov-2014

Time (UTC)

04:26

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_5504f1800743a8df6d7347f9073ded42_31bf3856ad364e35_6.1.7601.22860_none_69718d85958666cf.manifest

File version

Not applicable

File size

1,084

Date (UTC)

04-Nov-2014

Time (UTC)

08:33

File name

Ia64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_3bcbc1a5e874000b.manifest

File version

Not applicable

File size

10,426

Date (UTC)

04-Nov-2014

Time (UTC)

04:23

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_a23d6385d5342a40.manifest

File version

Not applicable

File size

10,426

Date (UTC)

04-Nov-2014

Time (UTC)

04:25

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.


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