This article describes an issue that occurs when you select a printing preferences option of a redirected printer in RemoteApp in Windows 7 Service Pack 1 (SP1) with Remote Desktop Connection (RDC) 8.1, Windows Server 2008 R2 SP1 with RDC 8.1, Windows 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

Assume that you use a redirected printer to print in a RemoteApp window, and you select the local printing preferences option. In this situation, the printing preferences window appears behind the RemoteApp window. 

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2. Or, you must be running Service Pack 1 for Windows 7 or Windows Server 2008 R2 that has update for RDC 8.1 installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17671

6,214,144

30-Jan-2015

23:37

x86

Mstscax.mof

Not applicable

2,055

18-Jun-2013

12:26

Not applicable

Rdvidcrl.dll

6.3.9600.17415

856,064

29-Oct-2014

01:21

x86

Tsgqec.dll

6.3.9600.17415

52,736

29-Oct-2014

01:43

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17671

7,032,832

30-Jan-2015

23:56

x64

Mstscax.mof

Not applicable

2,055

18-Jun-2013

14:55

Not applicable

Rdvidcrl.dll

6.3.9600.17415

1,101,824

29-Oct-2014

01:53

x64

Tsgqec.dll

6.3.9600.17415

66,048

29-Oct-2014

02:24

x64

Mstscax.dll

6.3.9600.17671

6,214,144

30-Jan-2015

23:37

x86

Mstscax.mof

Not applicable

2,055

18-Jun-2013

12:26

Not applicable

Rdvidcrl.dll

6.3.9600.17415

856,064

29-Oct-2014

01:21

x86

Tsgqec.dll

6.3.9600.17415

52,736

29-Oct-2014

01:43

x86

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17671

5,067,776

30-Jan-2015

23:33

Not applicable

Mstscax.mof

Not applicable

2,055

18-Jun-2013

14:55

Not applicable

Rdvidcrl.dll

6.3.9600.17396

943,616

08-Oct-2014

05:44

Not applicable

Tsgqec.dll

6.3.9600.17041

50,176

06-Mar-2014

06:37

Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17671

6,131,200

04-Feb-2015

03:23

x86

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:44

Not applicable

Rdvidcrl.dll

6.3.9600.16415

856,064

04-Feb-2015

03:24

x86

Tsgqec.dll

6.3.9600.16415

53,248

04-Feb-2015

03:24

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17671

7,076,864

04-Feb-2015

03:46

x64

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:49

Not applicable

Rdvidcrl.dll

6.3.9600.16415

1,057,792

04-Feb-2015

03:46

x64

Tsgqec.dll

6.3.9600.16415

62,976

04-Feb-2015

03:46

x64

Mstscax.dll

6.3.9600.17671

6,131,200

04-Feb-2015

03:23

x86

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:44

Not applicable

Rdvidcrl.dll

6.3.9600.16415

856,064

04-Feb-2015

03:24

x86

Tsgqec.dll

6.3.9600.16415

53,248

04-Feb-2015

03:24

x86

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_1d3492086cc2ce37c2c42f1d6dcb9e71_31bf3856ad364e35_6.3.9600.17672_none_a001c73801545257.manifest

File version

Not applicable

File size

722

Date (UTC)

03-Feb-2015

Time (UTC)

19:51

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17672_none_c4968a85e13b8e32.manifest

File version

Not applicable

File size

150,088

Date (UTC)

03-Feb-2015

Time (UTC)

19:54

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_1d3492086cc2ce37c2c42f1d6dcb9e71_31bf3856ad364e35_6.3.9600.17672_none_fc2062bbb9b1c38d.manifest

File version

Not applicable

File size

724

Date (UTC)

03-Feb-2015

Time (UTC)

19:51

Platform

Not applicable

File name

Amd64_8e6b0b5fb3942e405fc91d446c782858_31bf3856ad364e35_6.3.9600.17672_none_825473ffd89691f2.manifest

File version

Not applicable

File size

726

Date (UTC)

03-Feb-2015

Time (UTC)

19:51

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17672_none_20b526099998ff68.manifest

File version

Not applicable

File size

150,094

Date (UTC)

03-Feb-2015

Time (UTC)

19:57

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17672_none_c4968a85e13b8e32.manifest

File version

Not applicable

File size

150,088

Date (UTC)

03-Feb-2015

Time (UTC)

19:57

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_ec10f01a9442096e85a7973ab2347049_31bf3856ad364e35_6.3.9600.17672_none_168dbd0481e51c60.manifest

File version

Not applicable

File size

722

Date (UTC)

03-Feb-2015

Time (UTC)

19:51

Platform

Not applicable

File name

Arm_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17672_none_c498fcdde138acf8.manifest

File version

Not applicable

File size

150,088

Date (UTC)

03-Feb-2015

Time (UTC)

19:51

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_731f435dc9efe9fae4a4bb6103d619c0_31bf3856ad364e35_7.2.7601.22949_none_0dc80c34c7d9916a.manifest

File version

Not applicable

File size

722

Date (UTC)

04-Feb-2015

Time (UTC)

23:13

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22949_none_ec02d89566cdd4de.manifest

File version

Not applicable

File size

158,248

Date (UTC)

04-Feb-2015

Time (UTC)

03:54

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_0920200fb0d01669104dfc351c0780b1_31bf3856ad364e35_7.2.7601.22949_none_542c1fadbdec7f3b.manifest

File version

Not applicable

File size

1,092

Date (UTC)

04-Feb-2015

Time (UTC)

23:13

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22949_none_482174191f2b4614.manifest

File version

Not applicable

File size

158,254

Date (UTC)

04-Feb-2015

Time (UTC)

04:13

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22949_none_ec02d89566cdd4de.manifest

File version

Not applicable

File size

158,248

Date (UTC)

04-Feb-2015

Time (UTC)

03:54

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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