Symptoms

Consider the following scenario:

  • You have a Windows Server 2012 R2-based Remote Desktop Services (RDS) license server.

  • You start the RDS License Manager and expect to see the number of issued client access licenses (CALs).


In this scenario, the top-level summary fields show "0" issued free or temporary CALs.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must first have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

 

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Licmgr.exe

6.3.9600.17482

376,832

05-Nov-2014

23:20

x86

Ts licensing manager.lnk

Not applicable

1,052

21-Aug-2013

23:40

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Licmgr.exe

6.3.9600.17482

412,160

05-Nov-2014

23:20

x64

Ts licensing manager.lnk

Not applicable

1,052

22-Aug-2013

06:45

Not applicable

 

x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,591

Date (UTC)

06-Nov-2014

Time (UTC)

05:56

Platform

Not applicable

File name

X86_bbbbbf2be9b95bf546d1ff5e732f5199_31bf3856ad364e35_6.3.9600.17482_none_067dc78c27f5c595.manifest

File version

Not applicable

File size

723

Date (UTC)

06-Nov-2014

Time (UTC)

05:56

Platform

Not applicable

File name

X86_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.3.9600.17482_none_d8ddb318cb20baad.manifest

File version

Not applicable

File size

5,579

Date (UTC)

06-Nov-2014

Time (UTC)

00:08

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_7d7e09c88034ac4e8f49af1337ede63d_31bf3856ad364e35_6.3.9600.17482_none_d2f9ae37b6028851.manifest

File version

Not applicable

File size

727

Date (UTC)

06-Nov-2014

Time (UTC)

06:04

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.3.9600.17482_none_34fc4e9c837e2be3.manifest

File version

Not applicable

File size

5,589

Date (UTC)

06-Nov-2014

Time (UTC)

00:22

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,828

Date (UTC)

06-Nov-2014

Time (UTC)

06:04

Platform

Not applicable

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