Reminder text variables are calculated incorrectly when you run the "Update reminder text" function on a reminder in Microsoft Dynamics NAV 2009

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

Assume that you add a reminder text line that has the %4 variable value on a reminder level in Microsoft Dynamics NAV 2009. When you use the reminder level to run the Update reminder text function on a reminder, the %4 reminder text variable is calculated incorrectly.

This problem occurs in the following products:

  • Microsoft Dynamics NAV 2009 R2

  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)


Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Dynamics NAV client users are logged off the system. This includes Microsoft Dynamics NAV Application Server (NAS) services. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:

  • The Modify permission for the object that you will be changing.

  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015

    object.

Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.

To resolve this problem, use the following steps:

  1. Change the code in the Fields in the Reminder Header table (295) as follows:
    Existing code 1

    ...
    CalcFormula=Exist("Reminder Comment Line" WHERE (Type=CONST(Reminder),
    No.=FIELD(No.)));
    CaptionML=ENU=Comment;
    Editable=No }
    { 31 ; ;Remaining Amount ;Decimal ;FieldClass=FlowField;

    // Delete the following line.
    CalcFormula=Sum("Reminder Line"."Remaining Amount" WHERE (Reminder No.=FIELD(No.)));
    // End of the deleted line.

    CaptionML=ENU=Remaining Amount;
    DecimalPlaces=2:2;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    ...

    Replacement code 1

    ...
    CalcFormula=Exist("Reminder Comment Line" WHERE (Type=CONST(Reminder),
    No.=FIELD(No.)));
    CaptionML=ENU=Comment;
    Editable=No }
    { 31 ; ;Remaining Amount ;Decimal ;FieldClass=FlowField;

    // Add the following lines.
    CalcFormula=Sum("Reminder Line"."Remaining Amount" WHERE (Reminder No.=FIELD(No.),
    Line Type=FILTER(<>Not Due)));
    // End of the added lines.

    CaptionML=ENU=Remaining Amount;
    DecimalPlaces=2:2;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    ...

    Existing code 2

    ...
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 32 ; ;Interest Amount ;Decimal ;FieldClass=FlowField;
    CalcFormula=Sum("Reminder Line".Amount WHERE (Reminder No.=FIELD(No.),

    // Delete the following line.
    Type=CONST(Customer Ledger Entry)));
    // End of the deleted line.

    CaptionML=ENU=Interest Amount;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 33 ; ;Additional Fee ;Decimal ;FieldClass=FlowField;
    ...

    Replacement code 2

    ...
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 32 ; ;Interest Amount ;Decimal ;FieldClass=FlowField;
    CalcFormula=Sum("Reminder Line".Amount WHERE (Reminder No.=FIELD(No.),

    // Add the following lines.
    Type=CONST(Customer Ledger Entry),
    Line Type=FILTER(<>Not Due)));
    // End of the added lines.

    CaptionML=ENU=Interest Amount;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 33 ; ;Additional Fee ;Decimal ;FieldClass=FlowField;
    ...

    Existing code 3

    ...
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 33 ; ;Additional Fee ;Decimal ;FieldClass=FlowField;
    CalcFormula=Sum("Reminder Line".Amount WHERE (Reminder No.=FIELD(No.),

    // Delete the following line.
    Type=CONST(G/L Account)));
    // End of the deleted line.

    CaptionML=ENU=Additional Fee;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 34 ; ;VAT Amount ;Decimal ;FieldClass=FlowField;
    ...

    Replacement code 3

    ...
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 33 ; ;Additional Fee ;Decimal ;FieldClass=FlowField;
    CalcFormula=Sum("Reminder Line".Amount WHERE (Reminder No.=FIELD(No.),

    // Add the following lines.
    Type=CONST(G/L Account),
    Line Type=FILTER(<>Not Due)));
    // End of the added lines.

    CaptionML=ENU=Additional Fee;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 34 ; ;VAT Amount ;Decimal ;FieldClass=FlowField;
    ...

    Existing code 4

    ...
    CaptionML=ENU=Additional Fee;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 34 ; ;VAT Amount ;Decimal ;FieldClass=FlowField;

    // Delete the following line.
    CalcFormula=Sum("Reminder Line"."VAT Amount" WHERE (Reminder No.=FIELD(No.)));
    // End of the deleted line.

    CaptionML=ENU=VAT Amount;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 37 ; ;No. Series ;Code10 ;TableRelation="No. Series";
    ...

    Replacement code 4

    ...
    CaptionML=ENU=Additional Fee;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 34 ; ;VAT Amount ;Decimal ;FieldClass=FlowField;

    // Add the following lines.
    CalcFormula=Sum("Reminder Line"."VAT Amount" WHERE (Reminder No.=FIELD(No.),
    Line Type=FILTER(<>Not Due)));
    // End of the added lines.

    CaptionML=ENU=VAT Amount;
    Editable=No;
    AutoFormatType=1;
    AutoFormatExpr="Currency Code" }
    { 37 ; ;No. Series ;Code10 ;TableRelation="No. Series";
    ...
  2. Change the code in the Keys in the Reminder Line table (296) as follows:
    Existing code

    ...
    KEYS
    {
    { ;Reminder No.,Line No. ;SumIndexFields=Amount,VAT Amount,Remaining Amount;
    MaintainSIFTIndex=No;
    Clustered=Yes }

    // Delete the following line.
    { ;Reminder No.,Type ;SumIndexFields=Amount,VAT Amount,Remaining Amount;
    // End of the deleted line.

    MaintainSQLIndex=No;
    MaintainSIFTIndex=No }
    }
    FIELDGROUPS
    {
    ...

    Replacement code

    ...
    KEYS
    {
    { ;Reminder No.,Line No. ;SumIndexFields=Amount,VAT Amount,Remaining Amount;
    MaintainSIFTIndex=No;
    Clustered=Yes }

    // Add the following line.
    { ;Reminder No.,Type,Line Type ;SumIndexFields=Amount,VAT Amount,Remaining Amount;
    // End of the added line.

    MaintainSQLIndex=No;
    MaintainSIFTIndex=No }
    }
    FIELDGROUPS
    {
    ...


Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics NAV 2009 R2

  • Microsoft Dynamics NAV 2009 Service Pack 1

Removal information

You cannot remove this hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Usefor other considerations.

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