Remote Assistance connection to a Windows Direct Access client computer fails

Symptoms

Consider the following scenario:

  • You configure a Windows Server 2012-based Direct Access server to use the IP over HTTPS (IP-HTTPS) protocol as the mode of Direct Access connectivity.

  • You assign an IP version 6 (IPv6) prefix for Direct Access client computers. For example, you assign a "2001:FFFF:a::123/64" prefix for the client computers.

  • You push the Direct Access settings to a Windows 8.1, Windows 8, or Windows 7 Service Pack (SP1)-based client computer.

  • You deploy Intra-Site Automatic Tunnel Addressing Protocol (ISATAP) or native IPv6 connectivity for an internal client computer in the corporate network.

  • You establish a Direct Access connection, and you make sure that the Direct Access Manage Out connectivity works.

  • On the internal client computer, you run the following command, and then you type the name of the Windows 8.1, Windows 8, or Windows 7 SP1-based client computerĀ in theĀ Windows Remote Assistance dialog box:

    msra /offerra

In this scenario, the Remote Assistance connection fails.

Resolution

To resolve this issue for Windows 8.1, install update 2919355.
To resolve this issue for Windows 8 and Windows 7, install the hotfix that is described in this article.

Update information for Windows 8.1

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 8 and Windows 7

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows 7 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.20 xxx

    Windows 8

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Rdpcore.dll

6.2.9200.20930

2,943,488

31-Jan-2014

06:03

x86

Rdpcore.mof

Not applicable

1,312

02-Jun-2012

14:31

Not applicable

For all supported x64-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Rdpcore.dll

6.2.9200.20930

3,494,400

31-Jan-2014

06:19

x64

Rdpcore.mof

Not applicable

1,312

02-Jun-2012

14:31

Not applicable

Rdpcore.dll

6.2.9200.20930

2,943,488

31-Jan-2014

06:03

x86

Rdpcore.mof

Not applicable

1,312

02-Jun-2012

14:31

Not applicable

Windows 7 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows 7

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Rdpcore.dll

6.1.7601.22524

827,392

26-Nov-2013

02:03

x86

Rdpcore.mof

Not applicable

1,312

10-Jun-2009

21:25

Not applicable

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Rdpcore.dll

6.1.7601.22524

1,031,168

26-Nov-2013

02:35

x64

Rdpcore.mof

Not applicable

1,312

10-Jun-2009

20:43

Not applicable

Rdpcore.dll

6.1.7601.22524

827,392

26-Nov-2013

02:03

x86

Rdpcore.mof

Not applicable

1,312

10-Jun-2009

21:25

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8


Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,792

Date (UTC)

31-Jan-2014

Time (UTC)

16:42

Platform

Not applicable

File name

X86_35f47ffdf157eeb69e8f565b4b2d3573_31bf3856ad364e35_6.2.9200.20930_none_613066f70537ca56.manifest

File version

Not applicable

File size

723

Date (UTC)

31-Jan-2014

Time (UTC)

16:42

Platform

Not applicable

File name

X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.2.9200.20930_none_b875b6fae08a1d67.manifest

File version

Not applicable

File size

3,544

Date (UTC)

31-Jan-2014

Time (UTC)

06:48

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8

File property

Value

File name

Amd64_1f52e5c868ff05cd037d4055b0c17d23_31bf3856ad364e35_6.2.9200.20930_none_e185af2c8e4c1c8b.manifest

File version

Not applicable

File size

1,094

Date (UTC)

31-Jan-2014

Time (UTC)

16:43

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.2.9200.20930_none_1494527e98e78e9d.manifest

File version

Not applicable

File size

3,548

Date (UTC)

31-Jan-2014

Time (UTC)

08:51

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,037

Date (UTC)

31-Jan-2014

Time (UTC)

16:43

Platform

Not applicable

File name

X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.2.9200.20930_none_b875b6fae08a1d67.manifest

File version

Not applicable

File size

3,544

Date (UTC)

31-Jan-2014

Time (UTC)

06:48

Platform

Not applicable



Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_b1a9599a8532c9ba018b9a96a19fbc40_31bf3856ad364e35_6.1.7601.22524_none_c12aca03d1bdd09b.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Nov-2013

Time (UTC)

06:44

File name

X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7601.22524_none_bd9514796d92a96a.manifest

File version

Not applicable

File size

3,505

Date (UTC)

26-Nov-2013

Time (UTC)

02:30

Additional files for all supported x64-based versions of Windows 7

File property

Value

File name

Amd64_94417e45272a7e7b889acd7cc40b287e_31bf3856ad364e35_6.1.7601.22524_none_e6d1c43c7f57822b.manifest

File version

Not applicable

File size

1,094

Date (UTC)

26-Nov-2013

Time (UTC)

06:44

File name

Amd64_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7601.22524_none_19b3affd25f01aa0.manifest

File version

Not applicable

File size

3,509

Date (UTC)

26-Nov-2013

Time (UTC)

03:21

File name

X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7601.22524_none_bd9514796d92a96a.manifest

File version

Not applicable

File size

3,505

Date (UTC)

26-Nov-2013

Time (UTC)

02:30


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