Remote Desktop Easy Print runs slowly in Windows Server 2012 R2

This article describes an issue that occurs when you print in a Remote Desktop session in Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

Assume that you upgrade the Remote Desktop server to Windows Server 2012 R2 from an earlier version of Windows Server. In this situation, it takes longer to print through a redirected printer that uses the Remote Desktop Easy Print as a driver. For example, the printing was done within one minute before the upgrade, it takes about five minutes now.

Cause

This issue occurs because of a new feature known as Driver-Requested Archive-optimized XPS output that's added in Windows Server 2012 R2. The feature reduces the delay in file transfer. By design, this feature waits for the spooling to complete before it prints the job. The effect of this is that the printing job takes longer because it doesn't start immediately while spooling is still in process.

Resolution

To fix this issue, we have released a hotfix. Even though this issue is observed only in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

If you want to disable the Driver-Requested Archive-optimized XPS output feature, install this hotfix and create the following registry subkey:

HKLM\System\CurrentControlSet\Control\Print\DontUseArchive
To disable this feature, set the regkey value to 1.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Xpsprint.dll

6.3.9600.17959

1,262,080

18-Jul-2015

18:29

x86

Locale.gpd

Not applicable

14,088

08-Jun-2015

21:11

Not applicable

Msxpsinc.gpd

Not applicable

73

08-Jun-2015

21:11

Not applicable

Msxpsinc.ppd

Not applicable

72

08-Jun-2015

21:11

Not applicable

Mxdwdrv.dll

0.3.9600.17959

1,031,680

18-Jul-2015

18:31

x86

P6disp.gpd

Not applicable

25,489

08-Jun-2015

21:06

Not applicable

P6font.gpd

Not applicable

3,293

08-Jun-2015

21:06

Not applicable

Pcl4res.dll

0.3.5479.0

289,792

18-Jul-2015

19:19

x86

Pcl5eres.dll

0.3.5479.0

1,035,264

18-Jul-2015

19:20

x86

Pcl5ures.dll

0.3.5479.0

1,034,752

18-Jul-2015

19:19

x86

Pclxl.dll

0.3.5479.0

205,824

18-Jul-2015

19:18

x86

Pclxl.gpd

Not applicable

10,375

08-Jun-2015

21:06

Not applicable

Pjl.gpd

Not applicable

1,156

08-Jun-2015

21:06

Not applicable

Pjlmon.dll

6.3.9600.17937

17,920

16-Jul-2015

19:58

x86

Ps5ui.dll

0.3.9600.17937

777,216

18-Jul-2015

19:19

x86

Pscript.hlp

Not applicable

26,038

22-Apr-2015

23:46

Not applicable

Pscript.ntf

Not applicable

1,060,548

08-Jun-2015

21:11

Not applicable

Pscript5.dll

0.3.9600.17937

567,808

18-Jul-2015

19:21

x86

Pscrptfe.ntf

Not applicable

1,288,252

08-Jun-2015

21:11

Not applicable

Ps_schm.gdl

Not applicable

5,561

08-Jun-2015

21:11

Not applicable

Stddtype.gdl

Not applicable

23,812

08-Jun-2015

21:11

Not applicable

Stdnames.gpd

Not applicable

14,362

08-Jun-2015

21:11

Not applicable

Stdschem.gdl

Not applicable

59,116

08-Jun-2015

21:11

Not applicable

Stdschmx.gdl

Not applicable

2,278

08-Jun-2015

21:11

Not applicable

Ttfsub.gpd

Not applicable

698

08-Jun-2015

21:11

Not applicable

Unidrv.dll

0.3.9600.17937

422,912

16-Jul-2015

19:49

x86

Unidrv.hlp

Not applicable

21,225

22-Apr-2015

23:46

Not applicable

Unidrvui.dll

0.3.9600.17937

804,864

18-Jul-2015

19:18

x86

Unires.dll

0.3.9600.17937

845,824

18-Jul-2015

19:20

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Xpsprint.dll

6.3.9600.17959

1,919,488

18-Jul-2015

18:31

x64

Locale.gpd

Not applicable

14,088

08-Jun-2015

18:19

Not applicable

Msxpsinc.gpd

Not applicable

73

08-Jun-2015

18:19

Not applicable

Msxpsinc.ppd

Not applicable

72

08-Jun-2015

18:19

Not applicable

Mxdwdrv.dll

0.3.9600.17959

909,824

18-Jul-2015

18:34

x64

P6disp.gpd

Not applicable

25,489

08-Jun-2015

18:14

Not applicable

P6font.gpd

Not applicable

3,293

08-Jun-2015

18:14

Not applicable

Pcl4res.dll

0.3.5479.0

289,792

18-Jul-2015

19:32

x64

Pcl5eres.dll

0.3.5479.0

1,035,264

18-Jul-2015

19:35

x64

Pcl5ures.dll

0.3.5479.0

1,034,752

18-Jul-2015

19:38

x64

Pclxl.dll

0.3.5479.0

205,824

18-Jul-2015

19:31

x64

Pclxl.gpd

Not applicable

10,375

08-Jun-2015

18:14

Not applicable

Pjl.gpd

Not applicable

1,156

08-Jun-2015

18:14

Not applicable

Pjlmon.dll

6.3.9600.17937

22,528

16-Jul-2015

20:46

x64

Ps5ui.dll

0.3.9600.17937

885,760

18-Jul-2015

19:38

x64

Pscript.hlp

Not applicable

26,038

08-Jun-2015

17:08

Not applicable

Pscript.ntf

Not applicable

1,062,732

08-Jun-2015

18:20

Not applicable

Pscript5.dll

0.3.9600.17937

649,216

18-Jul-2015

19:33

x64

Pscrptfe.ntf

Not applicable

1,293,180

08-Jun-2015

18:20

Not applicable

Ps_schm.gdl

Not applicable

5,561

08-Jun-2015

18:19

Not applicable

Stddtype.gdl

Not applicable

23,812

08-Jun-2015

18:19

Not applicable

Stdnames.gpd

Not applicable

14,362

08-Jun-2015

18:19

Not applicable

Stdschem.gdl

Not applicable

59,116

08-Jun-2015

18:19

Not applicable

Stdschmx.gdl

Not applicable

2,278

08-Jun-2015

18:19

Not applicable

Ttfsub.gpd

Not applicable

698

08-Jun-2015

18:19

Not applicable

Unidrv.dll

0.3.9600.17937

534,528

16-Jul-2015

20:35

x64

Unidrv.hlp

Not applicable

21,225

08-Jun-2015

17:08

Not applicable

Unidrvui.dll

0.3.9600.17937

928,256

18-Jul-2015

19:33

x64

Unires.dll

0.3.9600.17937

845,824

18-Jul-2015

19:32

x64

Xpsprint.dll

6.3.9600.17959

1,262,080

18-Jul-2015

18:29

x86

Locale.gpd

Not applicable

14,088

08-Jun-2015

21:11

Not applicable

Msxpsinc.gpd

Not applicable

73

08-Jun-2015

21:11

Not applicable

Msxpsinc.ppd

Not applicable

72

08-Jun-2015

21:11

Not applicable

Mxdwdrv.dll

0.3.9600.17959

1,031,680

18-Jul-2015

18:31

x86

P6disp.gpd

Not applicable

25,489

08-Jun-2015

21:06

Not applicable

P6font.gpd

Not applicable

3,293

08-Jun-2015

21:06

Not applicable

Pcl4res.dll

0.3.5479.0

289,792

18-Jul-2015

19:19

x86

Pcl5eres.dll

0.3.5479.0

1,035,264

18-Jul-2015

19:20

x86

Pcl5ures.dll

0.3.5479.0

1,034,752

18-Jul-2015

19:19

x86

Pclxl.dll

0.3.5479.0

205,824

18-Jul-2015

19:18

x86

Pclxl.gpd

Not applicable

10,375

08-Jun-2015

21:06

Not applicable

Pjl.gpd

Not applicable

1,156

08-Jun-2015

21:06

Not applicable

Pjlmon.dll

6.3.9600.17937

17,920

16-Jul-2015

19:58

x86

Ps5ui.dll

0.3.9600.17937

777,216

18-Jul-2015

19:19

x86

Pscript.hlp

Not applicable

26,038

22-Apr-2015

23:46

Not applicable

Pscript.ntf

Not applicable

1,060,548

08-Jun-2015

21:11

Not applicable

Pscript5.dll

0.3.9600.17937

567,808

18-Jul-2015

19:21

x86

Pscrptfe.ntf

Not applicable

1,288,252

08-Jun-2015

21:11

Not applicable

Ps_schm.gdl

Not applicable

5,561

08-Jun-2015

21:11

Not applicable

Stddtype.gdl

Not applicable

23,812

08-Jun-2015

21:11

Not applicable

Stdnames.gpd

Not applicable

14,362

08-Jun-2015

21:11

Not applicable

Stdschem.gdl

Not applicable

59,116

08-Jun-2015

21:11

Not applicable

Stdschmx.gdl

Not applicable

2,278

08-Jun-2015

21:11

Not applicable

Ttfsub.gpd

Not applicable

698

08-Jun-2015

21:11

Not applicable

Unidrv.dll

0.3.9600.17937

422,912

16-Jul-2015

19:49

x86

Unidrv.hlp

Not applicable

21,225

22-Apr-2015

23:46

Not applicable

Unidrvui.dll

0.3.9600.17937

804,864

18-Jul-2015

19:18

x86

Unires.dll

0.3.9600.17937

845,824

18-Jul-2015

19:20

x86

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Xpsprint.dll

6.3.9600.17959

1,440,768

18-Jul-2015

18:33

Not applicable

Locale.gpd

Not applicable

14,088

24-Apr-2015

18:16

Not applicable

Msxpsinc.gpd

Not applicable

73

24-Apr-2015

18:16

Not applicable

Msxpsinc.ppd

Not applicable

72

24-Apr-2015

18:16

Not applicable

Mxdwdrv.dll

0.3.9600.17959

699,904

18-Jul-2015

18:35

Not applicable

P6disp.gpd

Not applicable

25,489

24-Apr-2015

18:12

Not applicable

P6font.gpd

Not applicable

3,293

24-Apr-2015

18:12

Not applicable

Pcl4res.dll

0.3.5479.0

289,792

18-Jul-2015

19:11

x86

Pcl5eres.dll

0.3.5479.0

1,035,264

18-Jul-2015

19:12

x86

Pcl5ures.dll

0.3.5479.0

1,034,752

18-Jul-2015

19:11

x86

Pclxl.dll

0.3.5479.0

205,824

18-Jul-2015

19:12

x86

Pclxl.gpd

Not applicable

10,375

24-Apr-2015

18:12

Not applicable

Pjl.gpd

Not applicable

1,156

24-Apr-2015

18:12

Not applicable

Pjlmon.dll

6.3.9600.17937

17,408

16-Jul-2015

19:26

Not applicable

Pscript.ntf

Not applicable

1,060,548

24-Apr-2015

18:16

Not applicable

Pscript5.dll

0.3.9600.17937

505,856

18-Jul-2015

19:11

Not applicable

Pscrptfe.ntf

Not applicable

1,288,252

24-Apr-2015

18:16

Not applicable

Ps_schm.gdl

Not applicable

5,561

24-Apr-2015

18:16

Not applicable

Stddtype.gdl

Not applicable

23,812

24-Apr-2015

18:16

Not applicable

Stdnames.gpd

Not applicable

14,362

24-Apr-2015

18:16

Not applicable

Stdschem.gdl

Not applicable

59,116

24-Apr-2015

18:16

Not applicable

Stdschmx.gdl

Not applicable

2,278

24-Apr-2015

18:16

Not applicable

Ttfsub.gpd

Not applicable

698

24-Apr-2015

18:16

Not applicable

Unidrv.dll

0.3.9600.17937

347,648

16-Jul-2015

19:19

Not applicable

Unidrv.hlp

Not applicable

21,225

29-May-2015

18:15

Not applicable

Unidrvui.dll

0.3.9600.17937

723,456

18-Jul-2015

19:11

Not applicable

Unires.dll

0.3.9600.17937

845,824

18-Jul-2015

19:12

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_034c310afdc29b7ffcc7ff905f9a6cbd_31bf3856ad364e35_6.3.9600.17959_none_e1d84cbf7a594b88.manifest

File version

Not applicable

File size

705

Date (UTC)

19-Jul-2015

Time (UTC)

02:15

Platform

Not applicable

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.3.9600.17959_none_40684d832cc817f9.manifest

File version

Not applicable

File size

4,674

Date (UTC)

18-Jul-2015

Time (UTC)

19:32

Platform

Not applicable

File name

X86_ntprint.inf_31bf3856ad364e35_6.3.9600.17959_none_cfc5c75ad62fa9e1.manifest

File version

Not applicable

File size

20,600

Date (UTC)

19-Jul-2015

Time (UTC)

02:19

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_034c310afdc29b7ffcc7ff905f9a6cbd_31bf3856ad364e35_6.3.9600.17959_none_3df6e84332b6bcbe.manifest

File version

Not applicable

File size

707

Date (UTC)

19-Jul-2015

Time (UTC)

02:15

Platform

Not applicable

File name

Amd64_3e9698d5b00c37361c3fb8fc5593f564_31bf3856ad364e35_6.3.9600.17959_none_af5a5a10f57bb7ea.manifest

File version

Not applicable

File size

709

Date (UTC)

19-Jul-2015

Time (UTC)

02:15

Platform

Not applicable

File name

Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.3.9600.17959_none_9c86e906e525892f.manifest

File version

Not applicable

File size

4,676

Date (UTC)

18-Jul-2015

Time (UTC)

20:16

Platform

Not applicable

File name

Amd64_ntprint.inf_31bf3856ad364e35_6.3.9600.17959_none_2be462de8e8d1b17.manifest

File version

Not applicable

File size

20,660

Date (UTC)

19-Jul-2015

Time (UTC)

02:22

Platform

Not applicable

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.3.9600.17959_none_40684d832cc817f9.manifest

File version

Not applicable

File size

4,674

Date (UTC)

18-Jul-2015

Time (UTC)

19:32

Platform

Not applicable

File name

X86_ntprint.inf_31bf3856ad364e35_6.3.9600.17959_none_cfc5c75ad62fa9e1.manifest

File version

Not applicable

File size

20,600

Date (UTC)

19-Jul-2015

Time (UTC)

02:22

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_746d4609c4d93b61f30aafcb1c6444e1_31bf3856ad364e35_6.3.9600.17959_none_bfad52a8519024b8.manifest

File version

Not applicable

File size

705

Date (UTC)

19-Jul-2015

Time (UTC)

02:15

Platform

Not applicable

File name

Arm_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.3.9600.17959_none_406abfdb2cc536bf.manifest

File version

Not applicable

File size

4,674

Date (UTC)

18-Jul-2015

Time (UTC)

19:22

Platform

Not applicable

File name

Arm_ntprint.inf_31bf3856ad364e35_6.3.9600.17959_none_cfc839b2d62cc8a7.manifest

File version

Not applicable

File size

19,225

Date (UTC)

19-Jul-2015

Time (UTC)

02:15

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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