Symptoms

When you run repeated SEARCH BODY requests in the mailbox by using Standard IMAP4 Commands in a Microsoft Exchange Server 2013 or Exchange Server 2016 environment, newly delivered messages that are reported to the mailbox may not be returned in the search results.

Cause

This issue occurs because new email messages aren't detected by existing search queries.

Resolution

To fix this issue, select one of the following cumulative updates to install on your computer:

Workaround

To work around this issue, change IMAP4 search query (such as the casing) to detect new email messages.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×