If you're experiencing persistent connectivity issues after trying other troubleshooting methods, doing a soft reset of your app may help get things working again. 

On your PC:

  1. Select Start > Settings > Apps.

  2. In Apps & features, select the Your Phone app from the list.

  3. Select Advanced options > Reset.

  4. Relaunch Your Phone on your PC.

If this doesn't work, you'll need to a reset of your apps on both devices.  

On your Android device:

  1. Go to your  Settings > Apps (or Apps & Notifications on some devices) > Your Phone Companion.

  2. Tap Force Stop and confirm when prompted.

On your PC:

  1. Open your browser and visit accounts.microsoft.com/devices/android-ios. Sign in with your Microsoft account.

  2. You’ll be presented with a list of all your connected devices. For each, select Show details > More actions and then Unlink this phone.

  3. Select Start (or press the Windows logo key on your keyboard), then select Settings > Phone > Unlink this PC.

  4. Select Back to return to Windows Settings Home, and then select Apps.

  5. In Apps & features, select Your Phone.

  6. Select Advanced options > Reset.

Once these steps are completed, go to the Your Phone app on your PC and follow the set-up process to establish a new link.

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