If you're experiencing persistent connectivity issues after trying other troubleshooting methods, doing a soft reset of your app may help get things working again.
On your PC:
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Select Start > Settings > Apps.
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In Apps & features, select the Your Phone app from the list.
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Select Advanced options > Reset.
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Relaunch Your Phone on your PC.
If this doesn't work, you'll need to a reset of your apps on both devices.
On your Android device:
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Go to your Settings > Apps (or Apps & Notifications on some devices) > Your Phone Companion.
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Tap Force Stop and confirm when prompted.
On your PC:
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Open your browser and visit accounts.microsoft.com/devices/android-ios. Sign in with your Microsoft account.
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You’ll be presented with a list of all your connected devices. For each, select Show details > More actions and then Unlink this phone.
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Select Start (or press the Windows logo key on your keyboard), then select Settings > Phone > Unlink this PC.
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Select Back to return to Windows Settings Home, and then select Apps.
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In Apps & features, select Your Phone.
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Select Advanced options > Reset.
Once these steps are completed, go to the Your Phone app on your PC and follow the set-up process to establish a new link.
