On your Android device:
-
Go to your Settings > Apps (or Apps & Notification on some devices) > Your Phone Companion.
-
Tap Force Stop.
-
Tap Storage > Clear Cache > Clear Data.
On your PC:
-
Open your browser and visit accounts.microsoft.com/devices. Sign in with your Microsoft account.
-
You’ll be presented with a list of all your connected devices. For each, select Show details > More actions and then Unlink this phone.
-
Select Start (or press the Windows logo key on your keyboard), then select Settings > Phone > Unlink this PC.
-
Select Back to return to Windows Settings Home, and then select Apps.
-
In Apps & features, select Your Phone.
-
Select Advanced options > Reset.
Once these steps are completed, go to the Your Phone app on your PC and follow the set-up process to establish a new link.