Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario:

  • You deploy the Response Group Service (RGS) in a Microsoft Lync Server 2013 environment.

  • You assign several agents to a Response Group.

  • A user makes a call to the Response Group. Then, all Lync clients of the agents ring.

  • One of the agents answers the call.

In this scenario, the clients of one or more other agents still ring and receive the toast notifications.


To resolve this issue, install the following update:

2938505 Update for Lync Server 2013: April 7, 2014

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?

Thank you for your feedback!