Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario:

  • In an Exchange Server environment, the default retention policy is applied on the In-Place Archive mailbox.

  • The deletion tag is applied on the Deleted Items folder.

If a user deletes a folder in the Archive mailbox in this scenario and then restores the folder back from the Deleted Items folder, the deletion tag continues to apply to the recovered folder. This causes the folder to be deleted again.

Note This issue only occurs in the In-Place Archive mailbox.


This issue occurs because, when Exchange Server checks whether an existing tag is present and in the Archive folder, the folder is set to explicitly not change.


For Exchange Server 2013

To resolve this issue, install Cumulative Update 13 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

For Exchange Server 2016

To resolve this issue, install Cumulative Update 2 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.


To work around this issue, right-click the folder in Outlook, click Properties, click the Policy tab, and then choose Use Parent Folder Policy.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information, see the Retention tags and retention policies topic on TechNet.

Learn about the terminology that Microsoft uses to describe software updates.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!