Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Assume that you enable response group service (RGS) in a Microsoft Skype for Business Server 2015 environment. When you run the Enable-CsTopology cmdlet to have the changes published, some RGS agents can’t receive toast notifications even their presence status is available.


This issue occurs because the presence watcher is reset when the Enable-CsTopology cmdlet is invoked.


To fix this issue, install the following cumulative updates:

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?

Thank you for your feedback!