Symptoms

Consider the following scenario:

  • A computer is running Windows Server 2008 R2.

  • The computer has more than 32 processors in Group 0.

  • The computer has one or more 10-gigabit Ethernet (10 GbE) network adapter cards.

When you use receive-side scaling (RSS), the computer experiences decreased network performance, and processor 0 shows 100 percent usage.

Cause

This issue occurs when a Network Driver Interface Specification (NDIS) miniport driver uses uninitialized data to select an RSS processor. When this occurs, the NDIS miniport driver selects and uses only processer 0.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix package.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

Restart requirement

You do have to restart the computer after you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace a previously released hotfix package.

File information

The English (United States) version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 R2 file information

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ndis.sys

6.1.7600.20605

948,104

29-Dec-2009

08:15

x64

Ndismigplugin.dll

6.1.7600.16385

166,912

14-Jul-2009

01:41

x64

Ndistrace.mof

Not Applicable

4,548

10-Jun-2009

20:31

Not Applicable

For all supported Itanium-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ndis.sys

6.1.7600.20605

2,000,256

29-Dec-2009

06:54

IA-64

Ndismigplugin.dll

6.1.7600.16385

357,376

14-Jul-2009

01:47

IA-64

Ndistrace.mof

Not Applicable

4,548

10-Jun-2009

20:36

Not Applicable

Additional File Information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_6cfbf1a915e2f3faf5b55f098af19b7d_31bf3856ad364e35_6.1.7600.20605_none_73dcc73cd5bbb58d.manifest

File version

Not Applicable

File size

696

Date (UTC)

30-Dec-2009

Time (UTC)

20:49

File name

Amd64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7600.20605_none_049c3d654e9cce4f.manifest

File version

Not Applicable

File size

225,991

Date (UTC)

30-Dec-2009

Time (UTC)

22:01

File name

Package_1_for_kb977977~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,820

Date (UTC)

30-Dec-2009

Time (UTC)

20:49

File name

Package_2_for_kb977977~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,047

Date (UTC)

30-Dec-2009

Time (UTC)

20:49

File name

Package_for_kb977977_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,181

Date (UTC)

30-Dec-2009

Time (UTC)

20:49

Additional files for all supported Itanium-based versions of Windows Server 2008 R2

File name

Ia64_36b0856c5af2d9df3e84424cea337df6_31bf3856ad364e35_6.1.7600.20605_none_029652a225f5dd70.manifest

File version

Not Applicable

File size

694

Date (UTC)

30-Dec-2009

Time (UTC)

20:49

File name

Ia64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7600.20605_none_a87f45d7963d6615.manifest

File version

Not Applicable

File size

225,960

Date (UTC)

30-Dec-2009

Time (UTC)

20:49

File name

Package_1_for_kb977977~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

2,041

Date (UTC)

30-Dec-2009

Time (UTC)

20:49

File name

Package_for_kb977977_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,683

Date (UTC)

30-Dec-2009

Time (UTC)

20:49

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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