Scroll bar is not displayed when you use a custom credential provider in Windows 8 and Windows Server 2012

Symptoms

Assume that you have a custom credential provider that enumerates more tiles than can fit on the screen on a computer that is running Windows 8 or Windows Server 2012. In this situation, the scroll bar is not displayed until you tap or click another tile in the user tiles list.

Note The scroll bar is displayed on the bottom of the screen that the credential user tile lists.

Cause

This issue occurs because of a code defect in LogonUI.exe that disables horizontal scrolling when a selected hardware credential provider is removed.

Resolution

Hotfix information


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

Authui-ppdlic.xrm-ms

File version

Not applicable

File size

2,894

Date (UTC)

07-Feb-2013

Time (UTC)

01:53

Platform

Not applicable

File name

Authui.dll

File version

6.2.9200.16522

File size

2,033,664

Date (UTC)

07-Feb-2013

Time (UTC)

01:33

Platform

x86

File name

Authui-ppdlic.xrm-ms

File version

Not applicable

File size

2,894

Date (UTC)

07-Feb-2013

Time (UTC)

02:35

Platform

Not applicable

File name

Authui.dll

File version

6.2.9200.20626

File size

2,033,664

Date (UTC)

07-Feb-2013

Time (UTC)

01:24

Platform

x86

File name

Actxprxy.dll

File version

6.2.9200.16519

File size

754,176

Date (UTC)

07-Feb-2013

Time (UTC)

01:33

Platform

x86

File name

Actxprxy.dll

File version

6.2.9200.20624

File size

753,664

Date (UTC)

07-Feb-2013

Time (UTC)

01:24

Platform

x86

File name

Pdc-mw.ptxml

File version

Not applicable

File size

3,997

Date (UTC)

04-Feb-2013

Time (UTC)

23:27

Platform

Not applicable

File name

Pdc.sys

File version

6.2.9200.16519

File size

58,088

Date (UTC)

07-Feb-2013

Time (UTC)

01:49

Platform

x86

File name

Pdc-mw.ptxml

File version

Not applicable

File size

3,997

Date (UTC)

04-Feb-2013

Time (UTC)

23:32

Platform

Not applicable

File name

Pdc.sys

File version

6.2.9200.20624

File size

58,088

Date (UTC)

07-Feb-2013

Time (UTC)

02:11

Platform

x86

File name

Twinui-ppdlic.xrm-ms

File version

Not applicable

File size

2,889

Date (UTC)

07-Feb-2013

Time (UTC)

01:53

Platform

Not applicable

File name

Twinui.dll

File version

6.2.9200.16522

File size

8,856,576

Date (UTC)

07-Feb-2013

Time (UTC)

01:34

Platform

x86

File name

Windows.systemtoast.autoplay.lnk

File version

Not applicable

File size

1,454

Date (UTC)

06-Feb-2013

Time (UTC)

23:22

Platform

Not applicable

File name

Windows.systemtoast.share.lnk

File version

Not applicable

File size

1,547

Date (UTC)

06-Feb-2013

Time (UTC)

23:22

Platform

Not applicable

File name

Twinui-ppdlic.xrm-ms

File version

Not applicable

File size

2,889

Date (UTC)

07-Feb-2013

Time (UTC)

02:35

Platform

Not applicable

File name

Twinui.dll

File version

6.2.9200.20626

File size

8,856,576

Date (UTC)

07-Feb-2013

Time (UTC)

01:26

Platform

x86

File name

Windows.systemtoast.autoplay.lnk

File version

Not applicable

File size

1,454

Date (UTC)

06-Feb-2013

Time (UTC)

23:26

Platform

Not applicable

File name

Windows.systemtoast.share.lnk

File version

Not applicable

File size

1,547

Date (UTC)

06-Feb-2013

Time (UTC)

23:26

Platform

Not applicable

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Authui-ppdlic.xrm-ms

File version

Not applicable

File size

2,894

Date (UTC)

07-Feb-2013

Time (UTC)

04:08

Platform

Not applicable

File name

Authui.dll

File version

6.2.9200.16522

File size

2,302,464

Date (UTC)

07-Feb-2013

Time (UTC)

03:33

Platform

x64

File name

Authui-ppdlic.xrm-ms

File version

Not applicable

File size

2,894

Date (UTC)

07-Feb-2013

Time (UTC)

03:48

Platform

Not applicable

File name

Authui.dll

File version

6.2.9200.20626

File size

2,302,464

Date (UTC)

07-Feb-2013

Time (UTC)

01:47

Platform

x64

File name

Actxprxy.dll

File version

6.2.9200.16518

File size

2,146,816

Date (UTC)

07-Feb-2013

Time (UTC)

03:33

Platform

x64

File name

Actxprxy.dll

File version

6.2.9200.20623

File size

2,146,816

Date (UTC)

07-Feb-2013

Time (UTC)

01:47

Platform

x64

File name

Pdc-mw.ptxml

File version

Not applicable

File size

3,997

Date (UTC)

02-Feb-2013

Time (UTC)

02:57

Platform

Not applicable

File name

Pdc.sys

File version

6.2.9200.16518

File size

69,864

Date (UTC)

07-Feb-2013

Time (UTC)

04:09

Platform

x64

File name

Pdc-mw.ptxml

File version

Not applicable

File size

3,997

Date (UTC)

02-Feb-2013

Time (UTC)

01:37

Platform

Not applicable

File name

Pdc.sys

File version

6.2.9200.20623

File size

69,864

Date (UTC)

07-Feb-2013

Time (UTC)

03:15

Platform

x64

File name

Twinui-ppdlic.xrm-ms

File version

Not applicable

File size

2,889

Date (UTC)

07-Feb-2013

Time (UTC)

04:08

Platform

Not applicable

File name

Twinui.dll

File version

6.2.9200.16522

File size

10,115,072

Date (UTC)

07-Feb-2013

Time (UTC)

03:34

Platform

x64

File name

Windows.systemtoast.autoplay.lnk

File version

Not applicable

File size

1,454

Date (UTC)

06-Feb-2013

Time (UTC)

23:23

Platform

Not applicable

File name

Windows.systemtoast.share.lnk

File version

Not applicable

File size

1,547

Date (UTC)

06-Feb-2013

Time (UTC)

23:23

Platform

Not applicable

File name

Twinui-ppdlic.xrm-ms

File version

Not applicable

File size

2,889

Date (UTC)

07-Feb-2013

Time (UTC)

03:48

Platform

Not applicable

File name

Twinui.dll

File version

6.2.9200.20626

File size

10,096,128

Date (UTC)

07-Feb-2013

Time (UTC)

01:48

Platform

x64

File name

Windows.systemtoast.autoplay.lnk

File version

Not applicable

File size

1,454

Date (UTC)

06-Feb-2013

Time (UTC)

23:30

Platform

Not applicable

File name

Windows.systemtoast.share.lnk

File version

Not applicable

File size

1,547

Date (UTC)

06-Feb-2013

Time (UTC)

23:30

Platform

Not applicable

File name

Twinui.dll

File version

6.2.9200.16522

File size

8,856,576

Date (UTC)

07-Feb-2013

Time (UTC)

01:34

Platform

x86

File name

Twinui.dll

File version

6.2.9200.20626

File size

8,856,576

Date (UTC)

07-Feb-2013

Time (UTC)

01:26

Platform

x86

File name

Authui-ppdlic.xrm-ms

File version

Not applicable

File size

2,894

Date (UTC)

07-Feb-2013

Time (UTC)

01:53

Platform

Not applicable

File name

Authui.dll

File version

6.2.9200.16522

File size

2,033,664

Date (UTC)

07-Feb-2013

Time (UTC)

01:33

Platform

x86

File name

Authui-ppdlic.xrm-ms

File version

Not applicable

File size

2,894

Date (UTC)

07-Feb-2013

Time (UTC)

02:35

Platform

Not applicable

File name

Authui.dll

File version

6.2.9200.20626

File size

2,033,664

Date (UTC)

07-Feb-2013

Time (UTC)

01:24

Platform

x86

File name

Actxprxy.dll

File version

6.2.9200.16519

File size

754,176

Date (UTC)

07-Feb-2013

Time (UTC)

01:33

Platform

x86

File name

Actxprxy.dll

File version

6.2.9200.20624

File size

753,664

Date (UTC)

07-Feb-2013

Time (UTC)

01:24

Platform

x86



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

X86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.16522_none_d9c13986e10f9ec4.manifest

Not applicable

64,443

07-Feb-2013

01:54

Not applicable

X86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.20626_none_da4ed779fa29a3ea.manifest

Not applicable

64,443

07-Feb-2013

02:47

Not applicable

X86_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.16522_none_0ef82210bb823b51.manifest

Not applicable

811,870

07-Feb-2013

02:31

Not applicable

X86_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.20626_none_0f85c003d49c4077.manifest

Not applicable

811,870

07-Feb-2013

02:32

Not applicable

X86_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.16522_none_a41cde9f2d6c0aec.manifest

Not applicable

52,689

07-Feb-2013

02:29

Not applicable

X86_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.20626_none_a4aa7c9246861012.manifest

Not applicable

52,689

07-Feb-2013

02:41

Not applicable

X86_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16522_none_709166518a990e5d.manifest

Not applicable

96,585

07-Feb-2013

01:54

Not applicable

X86_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20626_none_711f0444a3b31383.manifest

Not applicable

96,585

07-Feb-2013

02:47

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Amd64_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.16522_none_35dfd50a996d0ffa.manifest

Not applicable

64,451

07-Feb-2013

04:09

Not applicable

Amd64_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.20626_none_366d72fdb2871520.manifest

Not applicable

64,451

07-Feb-2013

03:51

Not applicable

Amd64_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.16522_none_6b16bd9473dfac87.manifest

Not applicable

811,872

07-Feb-2013

05:12

Not applicable

Amd64_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.20626_none_6ba45b878cf9b1ad.manifest

Not applicable

811,872

07-Feb-2013

03:46

Not applicable

Amd64_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.16522_none_003b7a22e5c97c22.manifest

Not applicable

52,693

07-Feb-2013

04:16

Not applicable

Amd64_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.20626_none_00c91815fee38148.manifest

Not applicable

52,693

07-Feb-2013

03:20

Not applicable

Amd64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16522_none_ccb001d542f67f93.manifest

Not applicable

96,599

07-Feb-2013

04:09

Not applicable

Amd64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20626_none_cd3d9fc85c1084b9.manifest

Not applicable

96,599

07-Feb-2013

03:51

Not applicable

Wow64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16522_none_d704ac277757418e.manifest

Not applicable

90,888

07-Feb-2013

01:54

Not applicable

Wow64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20626_none_d7924a1a907146b4.manifest

Not applicable

90,888

07-Feb-2013

02:39

Not applicable

X86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.16522_none_d9c13986e10f9ec4.manifest

Not applicable

64,443

07-Feb-2013

01:54

Not applicable

X86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.20626_none_da4ed779fa29a3ea.manifest

Not applicable

64,443

07-Feb-2013

02:47

Not applicable

X86_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.16522_none_0ef82210bb823b51.manifest

Not applicable

811,870

07-Feb-2013

02:31

Not applicable

X86_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.20626_none_0f85c003d49c4077.manifest

Not applicable

811,870

07-Feb-2013

02:32

Not applicable


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