This article describes a list of issues that are resolved in the update for Microsoft Lync Room System that is dated September 2014. Additionally, this update provides some improvements for Lync Room System.

Issues that the update fixes

This update fixes the following issues of Lync Room System:

  • A contact receives a call in a Lync client instead of on a mobile phone when you dial the contact’s telephone number in Lync Room System. This issue occurs when the number is in the address book.

  • The "loading" message appears in the front of room touch displays in Lync Room System when desktop sharing can be seen in other Lync clients in a meeting.

  • You receive the "Nothing's being presented" message in the Content tab when the content is presented in Lync Room System.

  • The Room PC View icon is still active after the computer connection is lost or is reset.

Improvements that the update provides

This update provides the following improvements for Lync Room System:

  • Set the "on-screen keyboard" clicks off as default.

  • Replace the "Find someone using the search box" text with the "Find someone or dial a number" text on the invite participant screen.

  • Add the functionality to use Lync Room System without changing any settings, names or domains for an administrator who has different Exchange (SMTP) and Lync (SIP URI) domain names.

  • Provide improved error messages when you check updates.

How to install the update

To install the update for Lync Room System, use one of the following methods.Note To use System Center Operations Manager to monitor the health of Lync Room System, you must join Lync Room System to the domain before you install the update.

  • If you have installed the April update for Lync Room System and then joined the system to the domain, you must restore Lync Room System to factory settings and then join the domain before you install the September update.

  • If you had joined the system to the domain before you installed the April update, you can install the September update directly.

For more information about how to join Lync Room System to the domain, go to the following Microsoft Knowledge Base (KB) article:

2933446 If you run System Center Operations Manager 2012, join Lync Room System to the domain before you install the April 2014 update

To install an update on a Lync Room System device that has Internet access, follow these steps:

  1. Log on to Lync Room System in Administrator mode by using administrator credentials. To restart Lync Room System in Administrator mode, follow these steps:

    1. In meeting mode, select Options at the pre-meeting screen.

    2. To display a prompt for credentials, select Settings.

    3. Enter administrator credentials at the prompt.

    4. At the Windows logon screen, enter administrator credentials to display the LRS Admin Console.

  2. Click the Web Updates tab.

  3. Under Microsoft updates, select Download from Microsoft Update server.

  4. Under OEM updates, select Download from OEM server.

  5. To update automatically during the daily maintenance time, select the Automatic updates check box under Update frequency.

  6. Click Apply and Restart to save your changes.

Note If you change any settings, and you want to apply updates manually, follow these steps:

  1. Click Apply & Restart.

  2. Restart LRS, and then log on to LRS in Administrator mode by using administrator credentials.

  3. Click the Web Updates tab again.

  4. Select Check Updates and Install.

  5. Click OK to restart LRS when you are prompted.

To install an update on a Lync Room System device that does not have Internet access, follow these steps.Note Before you install the update, you must have an HTTP server that Lync Room System has access to. For more information, go to the "How to set up an HTTP server in Windows Server 2012 R2" section.

  1. Download the public update manifest to your Virtual Directory’s physical folder from one of the following OEM links, depending on the manufacturer of your Lync Room System. The OEM may require the physical folder to be a specific folder in a folder structure.

  2. To extract the update manifest to the folder, follow these steps:

    1. At a command prompt, navigate to the physical folder by using the cd command.

    2. To extract LyncRoomUpdates.xml to the physical folder, run one of the following commands for the corresponding OEM:CrestronLyncRoomUpdates.exe LyncRoomUpdates.xmlSmartLyncRoomUpdates.exe LyncRoomUpdates.xmlPolycomLyncRoomUpdates.exe LyncRoomUpdates.xml Run the LyncRoomUpdates.xml command to view the contents of the update manifest.

  3. Download files in the update manifest. To do this, follow these steps:

    1. For each update package that is released later than 15.10 update package, create a new folder in the MajorVersion.MinorVersion.HotfixVersion format. For example, create a folder named "15.11.0" for the 15.11 update package.

    2. Download all files of the update packages that are released before the 15.10 update package, including the 15.10 update package, into the virtual directory.

    3. Download the files of each update package that is released later than 15.10 update package into each new folder.

    Notes

    • If the XML entry contains a link, go to the link to download the file. The file must be named the same as the FileName attribute.

    • If the XML entry has the IsFwLink attribute set to True, add the file name to the end of the web address to download the file.

  4. Connect Lync Room System to a network by using an account that has access to your internal HTTP server.

  5. Log on to Lync Room System in Administrator mode by using administrator credentials.

  6. Click the Web Updates tab.

  7. Under Microsoft updates, select a Windows Server Update Services (WSUS) server.

  8. Under OEM updates, click Download from internal server.

  9. Under Update frequency, select the Automatic updates check box to update automatically during the daily maintenance time.

Note If you change any settings, and you want to apply updates manually, follow these steps:

  1. Click Apply & Restart.

  2. Restart Lync Room System, and then log on to Lync Room System in Administrator mode by using administrator credentials.

  3. Click the Web Updates tab again.

  4. Select Check Updates and Install.

  5. Click OK to restart Lync Room System when you are prompted.

To set up an HTTP server to download the update files for a Lync Room System installation that does not have Internet access in Windows Server 2012 R2, follow these steps:

  1. Add the Web Server (IIS) role in Windows Server 2012 R2.

  2. Click Internet Information Services (IIS) Manager in Server Manager\Tools.

  3. In IIS Manager, open the tree for your HTTP server, and then expand the Sites node.

  4. Right-click the Sites node, and then click Add Virtual Directory.

  5. Create a name for access by using the IP address\Name format. Select the physical path of the folder on a disk to which you will download the Lync Room System public update manifest and associated files.Note The OEM may require the physical folder to be a specific folder in a folder structure. Therefore, you must select the extracted OEM root directory as your physical path, and then follow the OEM instructions for the file path, which you should specify in the following location:

    LRS Admin Console > Web Updates > Download from internal server text box

  6. After you download the files, make sure that the server will serve all files appropriately by visiting each address, such as IP address\Name\File.extension.Note If a file is not served, add a MIME type for the file in IIS Manager.

PrerequisitesThere are no prerequisites for installing this update.

Restart requirementYou must restart the Lync Room System device after you install this update.

Update replacement informationThis update replaces the following update:

2962967 Update 2962967 for Lync Room System: June 2014

References

For more information about software update terminology, click the following article number to go to the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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