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Important When you install this update (2984006) from Windows Update, updates 2994897, 2977174, and 2995004 are included in the installation.

The September 2014 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup package resolves issues, and includes performance and reliability improvements. We recommend that you apply this update rollup as part of your regular maintenance routines. Check out the fixed issues in this update. Also notice that there is a prerequisite and a restart requirement for installing this update.

Issues that this update fixes

This update package fixes the issues that are documented in the following Microsoft Knowledge Base (KB) articles.

For Home users:

  • 2990963 Touchpad disabled on the logon screen

  • 2990833 Downloading stops at 99 percent in Xbox Video

  • 2990442 Promotional items display incorrectly in Windows Store

  • 2989974 September 2014 OneDrive reliability update

  • 2989713 Window jumps two times when you tap on the scroll bar arrow one time on the touchpad

  • 2989711 Precision touchpad setting is not consistent among users

  • 2989677 It takes a long time to open an attachment in Microsoft Outlook

  • 2989343 Improvement for Bing Smart Search

  • 2977285 Custom page size is ignored when a printer use a V4 printer PostScript driver

  • 2989289 Wi-Fi connection is not established or Wi-Fi direct proximity test fails

  • 2989709 0x3B Stop error occurs randomly when you log on a computer that is running Windows 8.1 or Windows Server 2012 R2

  • 2995004 The taskbar works incorrectly or is duplicated in Windows Server 2012 R2 and Windows 8.1

For IT professionals:

  • 2989971 Can't log on after changing machine account password in mixed Windows Server 2012 R2 and Windows Server 2003 environment

  • 2989039 RDP session is unstable when it uses UDP

  • 2989037 Event 1043 when a RDP connection uses a Remote Desktop license server that is running non-English Windows Server 2012 R2

  • 2987856 "HTTP error (12152)" occurs when you run Get-PcsvDevice cmdlet

  • 2984325 "WSAEACCES" error and TCP connection fails on a virtual interface in Windows Server 2012 R2

  • 2984324 Clussvc.exe or cluster node crashes when a node sends a message to another node in a Windows Server 2012 R2 cluster

  • 2982348 Broadcast storm occurs after a virtual switch duplicates a network packet in Windows 8.1

  • 2897917 User of a trusted forest domain cannot be added to a local group in Windows

  • 2989629 Windows APN database entries update for T-Mobile and Fogg Mobile devices in Windows 8.1 and Windows 8

  • 2977174 You cannot prevent applications or services from being shut down or restarted by using the msiexec command

  • 2989708 Application crashes after the LPRemove task runs

  • 2977219Updates to improve the compatibility of Azure RemoteApp

Known issues with this update

Known issue 3
Text for DNS events is not rendered in DNS Manager mmc snap-in after you install August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2975719) or a later version of monthly updates on Windows Server 2012 R2-based DNS servers. 

View DNS events by using the Event Viewer and Computer Management snap-ins.

How to obtain the update rollup

Method 1: Windows UpdateThis update is provided as an Important update from Windows Update. If you turn on automatic updating, this update is automatically installed. 

  1. Open Windows Update by swiping in from the right edge of the screen (or, if you are using a mouse, point to the lower-right corner of the screen and move the mouse pointer up), tap or click Settings, tap or click Change PC settings, and then tap or click Update and recovery.

  2. Tap or click Check now, and then wait while Windows looks for the latest updates for your computer.

  3. If updates are found, tap or click Install updates.

  4. Select update 2984006 under Optional, and then tap or click Install.

Note You might have to restart your computer to finish installing some updates. Save and close your files and apps before you restart so that you do not lose anything.

For more information about Windows Update, go to the following Microsoft website:

Windows Update: Frequently Asked Questions

Method 2: Microsoft Download CenterYou can also obtain the stand-alone update package through the Microsoft Download Center.
Download Download the x86-based Windows 8.1 update package now.
Download Download the x64-based Windows 8.1 update package now.
Download Download the x64-based Windows Server 2012 R2 update package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

PrerequisitesTo apply this update, you must first install update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014

Restart informationYou must restart the computer after you apply this update.

Update replacement informationThis update does not replace any previously released update.

File information

File detail informationFor a list of the files that are provided in this update 2984006, download the file information for update 2984006.

File hash informationThe following table lists the thumbprints of the certificates that are used to sign the updates (.msu). Verify the certificate thumbprint in this Microsoft Knowledge Base article against the certificate thumbprint indicated on the update that you download.

File name

SHA1 and SHA2


SHA1: A1A8BD3E4AD7B1A59B213BA87E4033BAB1D8F140
SHA256: E703A9DE44EC2AE72ABAA5A970E3317D617962ED38C0AF2CCCC6F8F1D8B39F8B


SHA1: 28BCC3E360008386BF66E0BF1D432097A8A67DFA
SHA256: ECFDA6CBDD45649540B89673E750A38D343BB50D81DE2846DE0D89AFD289C90D


SHA1: E1D3392D9890D9D0B7C9053B4CBE7B069C344EF0
SHA256: 163845199703724AFF4EE4956E07057D15739D094E334F95AD2672B6CF8725A3


SHA1: 785DBECFCFA5FB19D8D6467499211F2FA3F6E12C
SHA256: 4CFA85A3C9FBBBCA3869C181C34E28C1F962187146B895AAD796769EC7A118D0


SHA1: 2236B5AF818509A52B0B9524D60D8E7A4A4BF8D9
SHA256: AA3EFAA1CBFB16690C6727DFA9653B67DFD8E39CE308A15716368FC599AE67CA


SHA1: 6B553E12F7AF6AEE9A6079AE0B38D5E2FFE74871
SHA256: 779BB8678E1406015910A7170E2F815F66ADC8AAD9F7D82CFADB193D6000BB3F


SHA1: DF96F84CE51C796294048B6DC288DB50975BB5B5
SHA256: A74F228A7590BC9FE6EDFAD09642469A66B4C5EBC592EB73B7C80195DB796E84


SHA1: 1C00EC4CA11DCACB6596B928491E67E34453862A
SHA256: 9B2ADAAFB3A71529E56A20D44A8F0A15AFD6E873508A17BDB82845899F68E6FB


SHA1: 9801D8491384D6172C988C7EE0F0645646B86DCA
SHA256: 235EA1A7DCA7B6DB9DF56ACADA263673468F1118DD05C6EC4D19A06D10701A84


SHA1: 2198822532945A9AC3C0122875EB6E0F53E03407
SHA256: 8EFF97A4EBE36F1042DB1868B71AEF238235874FDCEE7DC0D579C5ED59FF030B


SHA1: 9FF7F6D8F1E69349192BEF6672EF2FD0B47F7544
SHA256: 09FAB093158D3864A19D2C6063E4CA3277E59D44A5879429F5B189D9CEA3D7C3


SHA1: 6D011BC0626DCE118403C46F7A66B1ACDB0A7FFE
SHA256: D36AF68A4138D00BFABEC94D5A4596988ED2F3D0FBCDD12D3B1B1A9D21C102B5


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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