Service Update 9.0.14 for Microsoft Dynamics CRM (on-premises) 9.0 is now available. This article describes the hotfixes and updates that are included in Service Update 9.0.14.


Update package

Version number

Service Update 0.14 for Microsoft Dynamics CRM (on-premises) 9.0

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Update information

Microsoft Dynamics 365 (on-premises) Update 0.14 is now available.

The following file is available for download from the Microsoft Download Center:

Download the Microsoft Dynamics 365 (online and on-premises) Update 0.14 package now.

Service Update 0.14 resolves the following issues:

Please note that an (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • Workflow or Plug-ins were not triggered on the creation of a Document Location record.

  • Creating a duplicate lead would result in the following error message, “A record was not created or updated because a duplicate of the current record already exists.”

  • The back arrow to previous area within the AreaSwitcher dropdown would return "An error has occurred. Please try this operation again..." result.

  • Sent email subject content would not display when viewing within Unified Interface.

  • Web resources with a save event step were not executing.

  • It was only possible to access the last executed scheduled snapshot of a report.

  • Sales leads were not able to be qualified with necessary permissions.

  • The command bar was not displayed in the 'Views' section within 'Customizations'.

  • The asterisk, denoting a required field, appeared on the left side of text, rather than the right.

  • A “File Not Found” error was displayed when attempting to open a folder within a document list view for an account.

  • Viewing parent and child accounts in grid with hierarchy icon selected showed incorrect layout.

  • Creation of an opportunity or associate a web role to an entity permission would result in the following error message, “Assembly content(Microsoft.Dynamics.Sales.Plugins, Version= does not match the expected assembly identity (Microsoft.Dynamics.Sales.Plugins, Version=”

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