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Service Update 14 for Microsoft Dynamics CRM Online 8.2.2 is now available. This article describes the hotfixes and updates that are included in Service Update 14.


Update package

Build number

Service Update 14 for Microsoft Dynamics CRM Online 8.2.2

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Service Update 14 resolves the following issues:

Performance Improvements

The following list details issues whose resolutions improve the speed or functionality of Dynamics.

  • The asterisk that marks whole-number fields as required in editable grids overlaps the number value

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

  • Deletion of a solution component in the active layer prevents the solution from being uninstalled

  • When the user sets a date in an editable subgrid, the date shows the local time the date was modified, not the default 00:00

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • The title of a Quick Create form is not translated when a user changes their personal language

  • Sub-grids in a Quick View form are not updated with the correct records when the lookup on the parent form is updated

  • Users cannot edit decimals in Italian number format on the editable grid

  • Deactivated mailboxes send outgoing mail

  • The recorded lists are not listed in the lookup field on the Editable SubGrid in Edge

  • The [+] button for the Activities Grid is not shown

  • Activities filtering is not working on Lead, Case, Quote, and some custom entities

  • The Ribbon and the Quote Product do not load on the Quote form intermittently in IE or Edge

  • When adding Notes to a Record, the "Start Dialog" button does not function

  • If an email is sent to an Active and an Inactive Queue, it fails to send to both

  • ReindeXAll does not write logs

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

  • Error code and HRESULT are not recorded on Exception Objects

  • When attempting to create a new record for a PowerBI form with a relative URL iframe, an exception occurs

  • When converting email to case there are OOB workflow failures

  • The Event Viewer displays an error: "Value cannot be null" when an account form is opened

  • When a user attempts to run reports from the selected records, an error appears: "To display the webpage again..."

  • In IE, when a user expands and selects apps in rapid succcession, a JavaScript error appears

  • An Access Token property error causes Yammer to stop functioning

  • When a form within an Accounts Record is deleted, the Accounts Record fails to open with a "Record is Unavailable" error

  • When untrack is clicked, a "User does not have permission to delete activity" error results from server side. This error is not caught in outlook which causes perpetual loading with no resolution.

  • A missing file in v8.1 causes an upgrade to v8.2 to fail

Return to Release List

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