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Service Update 2 for Microsoft Dynamics 365 8.2.1 is now available. This article describes the hotfixes and updates that are included in Service Update 2.


Update package

Build number

Service Update 2 for Microsoft Dynamics 365 8.2.1

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

Service Update 2 resolves the following issue:

Performance Improvements

The following list details issues whose resolutions improve the speed or functionality of Dynamics.

  • Quote, Order, and Invoice Product sub-grids are misaligned.

  • Server Side Synchronization sends the same email repeatedly every 30 minutes.

  • Slow swipe performance on iOS and Android mobile app.

  • Performance issues occurred while deleting records associated with a Business Process Flow.

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

  • Trials are being created in Administrative Access Mode.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • Unable to track Exchange emails.

  • The email Description field is not displayed on a Quick View form.

  • Accessing Documents on the Knowledge Articles entity fails in the Interactive Service Hub.

  • Users are unable to open and edit workflows created before upgrading to 8.2.

  • Records cannot be deleted when engaged in a Business Process Flow.

  • Unable to change the Active Stage of a Business Process Flow via workflow.

  • Cannot add dynamic values to global option set fields in a workflow.

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

  • Workflows are suspended temporarily due to error: Cannot insert the value NULL into column 'WorkflowLogId' of WorkflowLogBase table.

Return to Release List

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