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Service Update 36 for Microsoft Dynamics CRM Online 9.1 is now available. This article describes the hotfixes and updates that are included in Service Update 36.

Please note that our naming conventions have changed to clarify the link between the version number and service update.  For example, Service Update 36 will correspond to version number 36XX.  Occasionally a Service Update will be canceled and all the associated fixes will be rolled into the next Service Update, thus Service Update numbers will not always increase incrementally.

As this release is deployed globally, we will continue to add fixes and the version number may change.  Check this article regularly as we continue to document fixes added to this release.


Update package

Version number

Service Update 36 for Microsoft Dynamics CRM Online 9.1

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Service Update 36 resolves the following issues:


Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

  • When refreshed, forms displayed on the Web with an inconsistent hybrid of the 8.2 version style and the 9.0 version style.

  • The Unified Client dashboard list displayed for three personal views instead of all personal views under the My View section.

Repaired Functionality
The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • Unified Client did not support the same deliminators on CSV files as on the Classic interface.

  • When duplicate records were detected by Unified Client, an error message appeared but did not include the list of duplicate records.

  • Y-axis labels truncated prematurely.

  • The bottom portion of a quick form in a reference pane was cut off.

  • Attachments that appeared in relevance search results displayed as email attachments rather than activity attachments.

  • Appointments failed to sync to Exchange when a regarding object was set for them.

  • The wrong Responses subgrid width was set.

  • Gray-filled panels caused layout thrashing when a subgrid was present.

  • When using the TAB key after selecting an optionset using the mouse, the tab ordering jumped to a different control instead of moving to the next CRM form control.

  • Negative numbers could not be added.

  • X-axis/Y-axis labels were not displayed correctly for histogram charts and bar charts.

  • The HSM record in the Hierarchy Security Configuration table was not deleted upon the deletion of an entity on which HSM was enabled.

  • Register transfer language (RTL) dots and other symbols were incorrectly positioned when a Hebrew Word template was downloaded.

  • Custom attributes' field permissions were deleted when importing data with a value over the maximum allowed length.

  • Email addresses and phone numbers could not be copied in the quick view form using the Chrome browser.

  • Flow Integration failed to load when the name of an automated workflow contained an ampersand.

  • When refreshed, forms displayed on the Web with an inconsistent hybrid of the 8.2 version style and the 9.0 version style.

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

  • An error occurred when selecting "Teams" (under "Members") and then selecting "Users") when a particular feature bit controller was disabled.

  • The wrong error was displayed in the Mail app when Unified Client did not support the browser being used.

  • When booting Unified Client failed, instead of failing it entered a hung state.

  • A "Business process error" message appeared when a plugin failure occurred during business process execution.

  • An error occurred when creating a new opportunity.

Return to Release List

If you have any feedback on the release notes, please provide your thoughts here.

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