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Service Update 7 for Microsoft Dynamics 365 8.2.1 is now available. This article describes the hotfixes and updates that are included in Service Update 7.


Update package

Build number

Service Update 7 for Microsoft Dynamics 365 8.2.1

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

Service Update 7 resolves the following issue:

Performance Improvements

The following list details issues whose resolutions improve the speed or functionality of Dynamics.

  • Memory leak when Bing map is enabled.

  • A pop up for confirmation to deactivate a record is appearing blank with only a cancel button.

  • Unable to expand email activities in the Social Pane of any record.

  • HTML configured in email templates is not decoded.

  • Can't display mailbox alerts when the alert contains a reference of length > 60.

  • Site map designer is not opening.

  • The KB Article pop-out cuts off the last row.

  • Entitlement takes almost one day to get activated.

  • Duplicate Detection Rules lock up the Dynamics 365 App on Windows 8.1.

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

  • Associated grids navigate back when creating or editing a record through an associated grid.

  • Tasks created in CRM show incorrect Due Dates in the Outlook reminder

  • The Email Router tries to send email to addresses containing invalid characters.

  • SLA KPI failure and warning dates and times are incorrectly calculated.

  • An Iframe is not refreshed with the new source URL when clicking on the form section selector.

  • The save button moves to the center of the opportunity form when a two-line footer is enabled.

  • If preventDefault called OnSave in quick create form, the save button no longer works.

  • A record window opens in the background when opened from a dashboard in Outlook.

  • Personal Dashboards are visible to managers.

  • Running setFocus for a tab multiple times on a form hides the TAB name.

  • Workflows set to fire before record changes fires differently in 8.2.

  • Cannot add notes after clicking on the Notes Label.

  • Email sent via Server Side Sync from iOS mail app are not forwarded.

  • Jscript setValue method does not work for Customer field of the Case entity.

  • Save and New button functionality is not working on the Sales Order Detail entity.

  • Multi-entity search fails in the Phone App if users are missing entity permissions.

  • Whenever a Quote is revised, all fields on the Closed state record are updated.

  • Date format changed from DD/MM/YYY to MM/DD/YYYY after new records are imported.

  • The Regarding field on tracked emails is getting cleared when using the App for Outlook.

  • Automatic Record Creation Rules are associating with inactive Customer records.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • Service Activity Assign Look up dialogs are not updating after changing the 'Look For' field from 'User' to 'Team'.

  • Appointment times are not syncing from Outlook to CRM when it was updated in Outlook.

  • Task Priorities are not syncing from Outlook to CRM when it was updated in Outlook

  • Unable to open existing records in mobile devices.

  • The Product Properties hyperlink is not working.

  • Content in the reading pane is not loading in Outlook with the client.

  • Misplacement of 'date and time' field and calendar in custom field view.

  • After Disabling the Email Conversation View, the "show email conversation in the activity wall tab" is still displayed.

  • The attachment ribbon button is missing after opening email drafts.

  • If offline mode, it is not possible to use Mark Complete on scheduled activities.

  • Unable to set more than one access team template for a custom sub-grid.

  • New user's mailboxes are not automatically approved.

  • The ribbon is not refreshing when a user presses Alt + S to navigate to previous record.

  • Notes are not saved on a case form when case is opened from an email link in the Interactive Service Hub.

  • Unable to open security roles in IE11 and Edge.

  • Emails sent with an inline image and the "From" field edited, throw an unsaved changes warning.

  • The new button does not display in the Dashboard with the CRM Outlook Client.

  • Entities in the Interactive Service Hub are missing commands if the entity is not enabled for mobile.

  • Spell checker in the Interactive Service Hub does not work for the Email drafting textbox.

  • Changing state attributes is not allowed in create stage 20 plugins.

  • When opening a Web Resource, the Web Resource page does not open.

  • The IME mode setting for fields is not respected.

  • Not able to select lookup records on the mobile app with no primary information.

  • Unable to Email a link of the current view.

  • Business rules are not being applied on load of editable grids in the mobile client.

  • Duplicate detection rules do not work with a plugin on custom fields set for pre-validation.

  • The [+] button is missing in the "Product" entity's sub-grid in the mobile client.

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

  • Script errors occur on the Product entity in the Chrome browser.

  • Synchronous workflows cause a business process error on create of a related record.

  • An error occurs editing a chart in a dashboard when it was created in a different language.

  • A script error occurs while saving an account record using the Mobile site.

  • An "Access Is Denied" error occurs when changing the owner of a record via lookup field.

Return to Release List

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