Settlement voucher is not balanced by dimension when you settle an accounts receivable free text invoice against a credit note in Microsoft Dynamics AX 2012

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Assume that you set a Maximum overpayment or underpayment or Maximum penny difference value on the Settlement tab in the Accounts receivable parameters dialog box in Microsoft Dynamics AX 2012. When you settle an accounts receivable free text invoice against a credit note, the settlement voucher is not balanced by dimension.
Additionally, if the dimension is set to be required to be balanced, the settlement fails.
This problem occurs if the credit note has a difference from the free text invoice in the outstanding balance and the difference is within the penny difference or the overpayment or underpayment value that is specified.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not applicable

60,280

05-Nov-2011

17:53

x86

Axupdate.exe

Not applicable

60,264

05-Nov-2011

17:53

x86

Dynamicsax2012-kb2580453-foundation.axmodel

6.0.947.718

754,600

20-Dec-2011

07:11

Not applicable

Dynamicsax2012-kb2580453-fpplabels.axmodel

6.0.947.718

186,280

20-Dec-2011

07:11

Not applicable

Dynamicsax2012-kb2580453-processmanufacturing.axmodel

6.0.947.718

18,880

20-Dec-2011

07:11

Not applicable

Dynamicsax2012-kb2580453-projectmanagement.axmodel

6.0.947.718

21,944

20-Dec-2011

07:11

Not applicable

Dynamicsax2012-kb2580453-publicsector.axmodel

6.0.947.718

632,240

20-Dec-2011

07:11

Not applicable

Dynamicsax2012-kb2580453-syplabels.axmodel

6.0.947.718

661,416

20-Dec-2011

07:11

Not applicable

Axsetupsp.exe

6.0.947.513

1,337,192

08-Nov-2011

02:52

x86

Axutillib.dll

6.0.947.0

817,512

10-Jul-2011

11:33

x86

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

14-Jun-2011

14:22

x86

Axsetupsp.resources.dll

6.0.947.491

382,848

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

378,752

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

05-Nov-2011

17:53

x86

Axsetupsp.resources.dll

6.0.947.491

407,424

05-Nov-2011

17:53

x86

After you apply this hotfix, penny difference or underpayment/overpayment entries will be generated for the settlement to result in a settlement voucher that is balanced by dimension.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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