This article describes an issue that occurs when you run Siebel Open UI client in Internet Explorer 11 on a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix and an update are available to resolve this issue. Before you install this hotfix, check out the Prerequisites section.

Symptoms

When you run Siebel Open UI client in Internet Explorer 11, the rendering and layout performance is slower than expected.

Resolution

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update. Additionally, see the technical information about the most recent cumulative security update for Internet Explorer. Or, install the hotfix that is described in this article.

Note This update was first included in the March cumulative security update for Internet Explorer (MS15-018).


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must install MS15-009: Cumulative security update for Internet Explorer: February 10, 2015 for Internet Explorer 11. Also, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2, or have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Microsoft-windows-ie-htmlrendering.ptxml

Not applicable

3,228

06-Feb-2014

05:40

Not applicable

Mshtml.dll

11.0.9600.17648

19,719,168

05-Feb-2015

00:21

x86

Mshtml.tlb

11.0.9600.16518

2,724,864

06-Feb-2014

10:20

Not applicable

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Microsoft-windows-ie-htmlrendering.ptxml

Not applicable

3,228

06-Feb-2014

05:41

Not applicable

Mshtml.dll

11.0.9600.17648

25,031,168

05-Feb-2015

00:46

x64

Mshtml.tlb

11.0.9600.16518

2,724,864

06-Feb-2014

11:30

Not applicable

Mshtml.dll

11.0.9600.17648

19,719,168

05-Feb-2015

00:21

x86

Mshtml.tlb

11.0.9600.16518

2,724,864

06-Feb-2014

10:20

Not applicable

Wow64_microsoft-windows-ie-htmlrendering.ptxml

Not applicable

3,228

06-Feb-2014

05:43

Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Microsoft-windows-ie-htmlrendering.ptxml

Not applicable

3,228

04-Feb-2015

23:14

Not applicable

Mshtml.dll

11.0.9600.17648

19,719,168

05-Feb-2015

00:21

x86

Mshtml.tlb

11.0.9600.17646

2,724,864

03-Feb-2015

02:25

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Microsoft-windows-ie-htmlrendering.ptxml

Not applicable

3,228

04-Feb-2015

23:14

Not applicable

Mshtml.dll

11.0.9600.17648

25,031,168

05-Feb-2015

00:46

x64

Mshtml.tlb

11.0.9600.17646

2,724,864

03-Feb-2015

03:06

Not applicable

Mshtml.dll

11.0.9600.17648

19,719,168

05-Feb-2015

00:21

x86

Mshtml.tlb

11.0.9600.17646

2,724,864

03-Feb-2015

02:25

Not applicable

Wow64_microsoft-windows-ie-htmlrendering.ptxml

Not applicable

3,228

04-Feb-2015

23:15

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_d72fa0bbf3b4c0dd52eb4426335cede0_31bf3856ad364e35_11.0.9600.17648_none_a2a7985cee9c0bc0.manifest

File version

Not applicable

File size

706

Date (UTC)

05-Feb-2015

Time (UTC)

19:39

Platform

Not applicable

File name

X86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.17648_none_bac50eff4cdceff5.manifest

File version

Not applicable

File size

1,071,217

Date (UTC)

05-Feb-2015

Time (UTC)

19:44

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_69bba2ea9b1c5378ddd404e617f918f6_31bf3856ad364e35_11.0.9600.17648_none_565bd51b625191b3.manifest

File version

Not applicable

File size

1,061

Date (UTC)

05-Feb-2015

Time (UTC)

19:39

Platform

Not applicable

File name

Amd64_720c3c79e99c2e78d9fcafe196a13c2c_31bf3856ad364e35_11.0.9600.17648_none_b0e3d0fdb2df28ff.manifest

File version

Not applicable

File size

710

Date (UTC)

05-Feb-2015

Time (UTC)

19:39

Platform

Not applicable

File name

Amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.17648_none_16e3aa83053a612b.manifest

File version

Not applicable

File size

1,071,221

Date (UTC)

05-Feb-2015

Time (UTC)

19:48

Platform

Not applicable

File name

Wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.17648_none_213854d5399b2326.manifest

File version

Not applicable

File size

1,070,262

Date (UTC)

05-Feb-2015

Time (UTC)

19:48

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_a12d739a2ed15ab6f57f93e1aa211175_31bf3856ad364e35_11.2.9600.17648_none_984648e694486d0b.manifest

File version

Not applicable

File size

706

Date (UTC)

06-Feb-2015

Time (UTC)

00:31

Platform

Not applicable

File name

X86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17648_none_9967ecc87ee8a343.manifest

File version

Not applicable

File size

1,071,141

Date (UTC)

05-Feb-2015

Time (UTC)

23:05

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_6235f19c0a70c94de67cb6da85082d91_31bf3856ad364e35_11.2.9600.17648_none_4f68bcb9d618160c.manifest

File version

Not applicable

File size

1,061

Date (UTC)

06-Feb-2015

Time (UTC)

00:31

Platform

Not applicable

File name

Amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17648_none_f586884c37461479.manifest

File version

Not applicable

File size

1,071,145

Date (UTC)

05-Feb-2015

Time (UTC)

23:41

Platform

Not applicable

File name

Wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17648_none_ffdb329e6ba6d674.manifest

File version

Not applicable

File size

1,070,186

Date (UTC)

05-Feb-2015

Time (UTC)

23:05

Platform

Not applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

More Information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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