This article describes an issue that occurs when you run Siebel Open UI client in Internet Explorer 11 on a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix and an update are available to resolve this issue. Before you install this hotfix, check out the Prerequisites section.
Symptoms
When you run Siebel Open UI client in Internet Explorer 11, the rendering and layout performance is slower than expected.
Resolution
To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update. Additionally, see the technical information about the most recent cumulative security update for Internet Explorer. Or, install the hotfix that is described in this article.
Note This update was first included in the March cumulative security update for Internet Explorer (MS15-018).
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this update, you must install MS15-009: Cumulative security update for Internet Explorer: February 10, 2015 for Internet Explorer 11. Also, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2, or have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 and Windows Server 2012 R2 file information and notes
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Microsoft-windows-ie-htmlrendering.ptxml |
Not applicable |
3,228 |
06-Feb-2014 |
05:40 |
Not applicable |
|
Mshtml.dll |
11.0.9600.17648 |
19,719,168 |
05-Feb-2015 |
00:21 |
x86 |
|
Mshtml.tlb |
11.0.9600.16518 |
2,724,864 |
06-Feb-2014 |
10:20 |
Not applicable |
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Microsoft-windows-ie-htmlrendering.ptxml |
Not applicable |
3,228 |
06-Feb-2014 |
05:41 |
Not applicable |
|
Mshtml.dll |
11.0.9600.17648 |
25,031,168 |
05-Feb-2015 |
00:46 |
x64 |
|
Mshtml.tlb |
11.0.9600.16518 |
2,724,864 |
06-Feb-2014 |
11:30 |
Not applicable |
|
Mshtml.dll |
11.0.9600.17648 |
19,719,168 |
05-Feb-2015 |
00:21 |
x86 |
|
Mshtml.tlb |
11.0.9600.16518 |
2,724,864 |
06-Feb-2014 |
10:20 |
Not applicable |
|
Wow64_microsoft-windows-ie-htmlrendering.ptxml |
Not applicable |
3,228 |
06-Feb-2014 |
05:43 |
Not applicable |
Windows 7 and Windows Server 2008 R2 file information and notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Microsoft-windows-ie-htmlrendering.ptxml |
Not applicable |
3,228 |
04-Feb-2015 |
23:14 |
Not applicable |
|
Mshtml.dll |
11.0.9600.17648 |
19,719,168 |
05-Feb-2015 |
00:21 |
x86 |
|
Mshtml.tlb |
11.0.9600.17646 |
2,724,864 |
03-Feb-2015 |
02:25 |
Not applicable |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Microsoft-windows-ie-htmlrendering.ptxml |
Not applicable |
3,228 |
04-Feb-2015 |
23:14 |
Not applicable |
|
Mshtml.dll |
11.0.9600.17648 |
25,031,168 |
05-Feb-2015 |
00:46 |
x64 |
|
Mshtml.tlb |
11.0.9600.17646 |
2,724,864 |
03-Feb-2015 |
03:06 |
Not applicable |
|
Mshtml.dll |
11.0.9600.17648 |
19,719,168 |
05-Feb-2015 |
00:21 |
x86 |
|
Mshtml.tlb |
11.0.9600.17646 |
2,724,864 |
03-Feb-2015 |
02:25 |
Not applicable |
|
Wow64_microsoft-windows-ie-htmlrendering.ptxml |
Not applicable |
3,228 |
04-Feb-2015 |
23:15 |
Not applicable |
Additional file information
Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
|
File property |
Value |
|---|---|
|
File name |
X86_d72fa0bbf3b4c0dd52eb4426335cede0_31bf3856ad364e35_11.0.9600.17648_none_a2a7985cee9c0bc0.manifest |
|
File version |
Not applicable |
|
File size |
706 |
|
Date (UTC) |
05-Feb-2015 |
|
Time (UTC) |
19:39 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.17648_none_bac50eff4cdceff5.manifest |
|
File version |
Not applicable |
|
File size |
1,071,217 |
|
Date (UTC) |
05-Feb-2015 |
|
Time (UTC) |
19:44 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_69bba2ea9b1c5378ddd404e617f918f6_31bf3856ad364e35_11.0.9600.17648_none_565bd51b625191b3.manifest |
|
File version |
Not applicable |
|
File size |
1,061 |
|
Date (UTC) |
05-Feb-2015 |
|
Time (UTC) |
19:39 |
|
Platform |
Not applicable |
|
File name |
Amd64_720c3c79e99c2e78d9fcafe196a13c2c_31bf3856ad364e35_11.0.9600.17648_none_b0e3d0fdb2df28ff.manifest |
|
File version |
Not applicable |
|
File size |
710 |
|
Date (UTC) |
05-Feb-2015 |
|
Time (UTC) |
19:39 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.17648_none_16e3aa83053a612b.manifest |
|
File version |
Not applicable |
|
File size |
1,071,221 |
|
Date (UTC) |
05-Feb-2015 |
|
Time (UTC) |
19:48 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.17648_none_213854d5399b2326.manifest |
|
File version |
Not applicable |
|
File size |
1,070,262 |
|
Date (UTC) |
05-Feb-2015 |
|
Time (UTC) |
19:48 |
|
Platform |
Not applicable |
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
|
File property |
Value |
|---|---|
|
File name |
X86_a12d739a2ed15ab6f57f93e1aa211175_31bf3856ad364e35_11.2.9600.17648_none_984648e694486d0b.manifest |
|
File version |
Not applicable |
|
File size |
706 |
|
Date (UTC) |
06-Feb-2015 |
|
Time (UTC) |
00:31 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17648_none_9967ecc87ee8a343.manifest |
|
File version |
Not applicable |
|
File size |
1,071,141 |
|
Date (UTC) |
05-Feb-2015 |
|
Time (UTC) |
23:05 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_6235f19c0a70c94de67cb6da85082d91_31bf3856ad364e35_11.2.9600.17648_none_4f68bcb9d618160c.manifest |
|
File version |
Not applicable |
|
File size |
1,061 |
|
Date (UTC) |
06-Feb-2015 |
|
Time (UTC) |
00:31 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17648_none_f586884c37461479.manifest |
|
File version |
Not applicable |
|
File size |
1,071,145 |
|
Date (UTC) |
05-Feb-2015 |
|
Time (UTC) |
23:41 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17648_none_ffdb329e6ba6d674.manifest |
|
File version |
Not applicable |
|
File size |
1,070,186 |
|
Date (UTC) |
05-Feb-2015 |
|
Time (UTC) |
23:05 |
|
Platform |
Not applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
More Information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
