Applies ToLync Server 2013

Symptoms

In a Microsoft Lync Server 2013 environment, you update the Skype for Business for iPhone client to 6.18.2 or a later version. When the iPhone goes to sleep mode, you may notice that you can't receive any instant message (IM) notifications or accept any incoming calls.

Cause

This issue occurs because the Skype for Business for iPhone client can't be waken up after the application goes into background in the iPhone.

Resolution

To fix this issue, install the January 2019 cumulative update 5.0.8308.1068 for Lync Server 2013, Web Components Server, and then configure push notifications.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.