Skype for Business on-premises user doesn't receive notification when added by a Skype user a second time

Symptoms

Consider the following scenario:

  • User A is a Microsoft Skype user. User B is a Skype for Business Server 2015 on-premise user.

  • User A adds User B to the contact list.

  • User B accepts the notification to add User A to the on-premise contact list.

  • User B deletes User A from the on-premise¬†contact list. User A deletes User B from the contact list in Skype.

  • User A adds User B to the contact list again.

In this situation, User B doesn't receive the notification about the contact request from User A.

Resolution

To fix this issue, install the July 2018 cumulative update 6.0.9319.534 for Skype for Business Server 2015, Core Components.

Workaround

To work around this issue, the Skype for Business Server 2015 on-premises user can add the Skype user to the contact list. 

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×