Skype for Business online user can't access the voicemail messages left on Azure voicemail from the Skype for Business 2016 client


Consider the following scenario:

  • You have deployed the Microsoft Skype for Business 2016 client.

  • You have Azure voicemail enabled for users.

  • You receive a voicemail on Azure voicemail.

In this scenario, the Skype for business client may not show the voicemail or may show the "From" part of the voicemail as "" instead of the senders' name.


To fix this issue, install the April 2, 2019, update (KB4462234) for Skype for Business 2016.

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