Some HTTPS websites cannot be displayed in Internet Explorer 9 or Internet Explorer 10

Note: The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.

Symptoms

When you go to some HTTPS websites in Internet Explorer 10 or Windows Internet Explorer 9, you may receive one of the following error messages:

This page can't be displayed.

Internet Explorer cannot display the webpage.

Resolution

Update information

To resolve this problem, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update. Additionally, see the technical information about the most recent cumulative security update for Internet Explorer.

Note This update was first included in the November cumulative security update for Internet Explorer (MS14-065).

More Information

This issue occurs because the Use TLS 1.2 option is enabled on the Advanced tab in the Internet Options dialog box, but the web server does not support TLS 1.2 protocol for SSL-encryption. In situations in which the fallback to TLS 1.0 is not fulfilled correctly, an error message is displayed.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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