Some lines are missing when you try to print an XPS document in Windows 7 or in Windows Server 2008 R2

Symptoms

When you try to print an XML Paper Specification (XPS) document on a computer that is running Windows 7 or Windows Server 2008 R2, you may notice that some lines in the document are missing.

Note This issue depends on the thickness of the lines and the Graphics Device Interface (GDI) mapping mode that is used.

Cause

This issue occurs because of an error in the Xpsgdiconverter.dll module. During the process of XPS to GDI conversion, a NULL pen is used instead of the one that is expected.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Xpsgdiconverter.dll

6.1.7600.21006

285,184

12-Jul-2011

04:33

Xpsgdiconverter.dll

6.1.7601.21768

285,184

12-Jul-2011

05:53

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Xpsgdiconverter.dll

6.1.7600.21006

469,504

12-Jul-2011

05:31

Xpsgdiconverter.dll

6.1.7601.21768

469,504

12-Jul-2011

05:28

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Xpsgdiconverter.dll

6.1.7600.21006

1,008,128

12-Jul-2011

04:15

Xpsgdiconverter.dll

6.1.7601.21768

1,008,128

12-Jul-2011

04:17

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the XML Paper Specification (XPS), visit the following Microsoft website:

General information about the XML Paper Specification (XPS)For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_64434b976ab117b44c3f866554463681_31bf3856ad364e35_6.1.7600.21006_none_7f70b5bd49189df5.manifest

File version

Not applicable

File size

713

Date (UTC)

12-Jul-2011

Time (UTC)

09:23

File name

X86_7b9822e47a87c5307604b001b530d959_31bf3856ad364e35_6.1.7601.21768_none_8e3f42530bb57de0.manifest

File version

Not applicable

File size

713

Date (UTC)

12-Jul-2011

Time (UTC)

09:23

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.21006_none_13a3c9c265805b98.manifest

File version

Not applicable

File size

2,461

Date (UTC)

12-Jul-2011

Time (UTC)

04:56

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.21768_none_154b6fb262d56e96.manifest

File version

Not applicable

File size

2,461

Date (UTC)

12-Jul-2011

Time (UTC)

06:18

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_16d281405e403a1a24c6cf8cfcc85743_31bf3856ad364e35_6.1.7601.21768_none_7921d9a73aabd21a.manifest

File version

Not applicable

File size

1,074

Date (UTC)

12-Jul-2011

Time (UTC)

09:24

File name

Amd64_64434b976ab117b44c3f866554463681_31bf3856ad364e35_6.1.7600.21006_none_db8f514101760f2b.manifest

File version

Not applicable

File size

715

Date (UTC)

12-Jul-2011

Time (UTC)

09:24

File name

Amd64_7112a9507a17f269f95fe30b0ddf814e_31bf3856ad364e35_6.1.7600.21006_none_fe04019775c322e7.manifest

File version

Not applicable

File size

1,074

Date (UTC)

12-Jul-2011

Time (UTC)

09:24

File name

Amd64_7b9822e47a87c5307604b001b530d959_31bf3856ad364e35_6.1.7601.21768_none_ea5dddd6c412ef16.manifest

File version

Not applicable

File size

715

Date (UTC)

12-Jul-2011

Time (UTC)

09:24

File name

Amd64_de54e52c7db15b71b9d18ef390530982_31bf3856ad364e35_6.1.7601.21768_none_4947ba076cd89be6.manifest

File version

Not applicable

File size

717

Date (UTC)

12-Jul-2011

Time (UTC)

09:24

File name

Amd64_ff87977c2648405e823b410748720526_31bf3856ad364e35_6.1.7600.21006_none_8ce52d65b7af286c.manifest

File version

Not applicable

File size

717

Date (UTC)

12-Jul-2011

Time (UTC)

09:24

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.21006_none_6fc265461dddccce.manifest

File version

Not applicable

File size

2,463

Date (UTC)

12-Jul-2011

Time (UTC)

05:57

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.21768_none_716a0b361b32dfcc.manifest

File version

Not applicable

File size

2,463

Date (UTC)

12-Jul-2011

Time (UTC)

07:09

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_4d1a85ca5c8b39e1d7db85e8d46f5595_31bf3856ad364e35_6.1.7601.21768_none_077b8d1bee2b6d74.manifest

File version

Not applicable

File size

1,072

Date (UTC)

12-Jul-2011

Time (UTC)

09:23

File name

Ia64_9fc7534b9b6cf72ddbf7b47ea395626c_31bf3856ad364e35_6.1.7600.21006_none_96862051c6dd58a2.manifest

File version

Not applicable

File size

1,072

Date (UTC)

12-Jul-2011

Time (UTC)

09:23

File name

Ia64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.21006_none_13a56db8657e6494.manifest

File version

Not applicable

File size

2,462

Date (UTC)

12-Jul-2011

Time (UTC)

05:54

File name

Ia64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.21768_none_154d13a862d37792.manifest

File version

Not applicable

File size

2,462

Date (UTC)

12-Jul-2011

Time (UTC)

07:01

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