Symptoms

Consider the following scenario:

  • You install Microsoft Office 2010.

  • You open or create a document in Microsoft Word 2010, in Microsoft Excel 2010, or in Microsoft PowerPoint 2010.

  • In Backstage view, you click the Print tab.

In this scenario, you experience one or more of the following issues when you try to print:

  • You cannot select the manual duplex option if the printer has multiple duplex options that have similar names. For example, this issue occurs when the printer options include¬†Printing on Both Sides (manually) and Printing on Both Sides (automatically).

  • You cannot print in Booklet format.

Workaround

To work around this issue, use the Application.CommandBars.ExecuteMSO("FilePrint") object model command to display the legacy Print dialog box. For example, use the Application.CommandBars.ExecuteMSO("FilePrint") command in a Microsoft Visual Basic for Applications program.

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