Some SMB clients cannot access cluster file shares but they can access non-cluster file shares that are located on a computer that is running Windows Server 2008 or Windows Server 2008 R2

Symptoms

A SMB client that uses the ASCII format cannot access cluster file shares that are located on a computer that is running Windows Server 2008 or Windows Server 2008 R2. However, they can access non-cluster file shares that are located on the same computer.

For example, an Advanced Interactive Executive (AIX) server cannot connect to a cluster file server that is running Windows Server 2008 or Windows Server 2008 R2. However, the AIX server can successfully connect to a non-cluster file share.

Note AIX is a UNIX operating system developed by IBM.

Cause

This problem occurs because the cluster file shares expect the Unicode format. Therefore, the SMB clients that use the ASCII format cannot access the cluster file shares.

Resolution

To resolve this issue, install this hotfix on the cluster nodes. After you install this hotfix, the SMB clients that use the ASCII format can access the cluster file shares.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:

  • Windows Server 2008


  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows Server 2008 R2

Additionally, the computer must have the Failover Clustering feature installed.

Restart requirement


You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information


This hotfix does not replace any other hotfix.

File information


The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone
tab in the
Date and Time
item in Control Panel.

Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Srv.sys

6.0.6001.22527

289,280

18-Sep-2009

20:20

x86

SP1

SP

Srv.sys

6.0.6002.22229

289,280

18-Sep-2009

09:50

x86

SP2

SP

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Srv.sys

6.0.6001.22527

438,784

18-Sep-2009

21:21

x64

SP1

SP

Srv.sys

6.0.6002.22229

439,808

18-Sep-2009

09:54

x64

SP2

SP

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Srv.sys

6.0.6001.22527

947,712

18-Sep-2009

20:15

IA-64

SP1

SP

Srv.sys

6.0.6002.22229

947,712

18-Sep-2009

09:44

IA-64

SP2

SP

Windows Server 2008 R2 file information note

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Srv.sys

6.1.7600.20663

463,360

09-Mar-2010

09:46

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Srv.sys

6.1.7600.20663

1,026,560

09-Mar-2010

09:11

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Package_for_kb975512_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,421

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,690

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,701

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,425

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,694

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_server~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,713

19-Sep-2009

06:33

Not applicable

X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22527_none_da726fec0f9b157e.manifest

Not applicable

4,627

19-Sep-2009

00:56

Not applicable

X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6002.22229_none_dc5ae2680cbf9d50.manifest

Not applicable

4,627

18-Sep-2009

14:21

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22527_none_36910b6fc7f886b4.manifest

Not applicable

4,891

19-Sep-2009

01:53

Not applicable

Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6002.22229_none_38797debc51d0e86.manifest

Not applicable

4,891

18-Sep-2009

13:53

Not applicable

Package_for_kb975512_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,429

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,702

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,711

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,433

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,706

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,723

19-Sep-2009

06:33

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22527_none_da7413e20f991e7a.manifest

Not applicable

4,885

19-Sep-2009

00:25

Not applicable

Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6002.22229_none_dc5c865e0cbda64c.manifest

Not applicable

4,885

18-Sep-2009

13:30

Not applicable

Package_for_kb975512_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,425

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,529

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,706

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,429

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,533

19-Sep-2009

06:33

Not applicable

Package_for_kb975512_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,717

19-Sep-2009

06:33

Not applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Amd64_8346748c952e93bcd81761c34c307c16_31bf3856ad364e35_6.1.7600.20663_none_8770152113acf677.manifest

Not applicable

704

09-Mar-2010

17:58

Not applicable

Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20663_none_36899add2933ce04.manifest

Not applicable

3,026

09-Mar-2010

15:44

Not applicable

Package_1_for_kb975512~31bf3856ad364e35~amd64~~6.1.1.0.mum

Not applicable

2,055

09-Mar-2010

17:58

Not applicable

Package_for_kb975512_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

Not applicable

1,688

09-Mar-2010

17:58

Not applicable

Update.mum

Not applicable

1,689

09-Mar-2010

17:58

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ia64_379543fbd373aaf6ab0f5bd53fe3ecce_31bf3856ad364e35_6.1.7600.20663_none_b43847e1d6ece5d6.manifest

Not applicable

702

09-Mar-2010

17:58

Not applicable

Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20663_none_da6ca34f70d465ca.manifest

Not applicable

3,024

09-Mar-2010

15:31

Not applicable

Package_1_for_kb975512~31bf3856ad364e35~ia64~~6.1.1.0.mum

Not applicable

2,049

09-Mar-2010

17:58

Not applicable

Package_for_kb975512_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum

Not applicable

1,683

09-Mar-2010

17:58

Not applicable

Update.mum

Not applicable

1,684

09-Mar-2010

17:58

Not applicable

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