SQL Server 2012 Setup stops responding on a computer that is running Windows

Symptoms

You install Microsoft SQL Server 2012 on a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. When Setup calls the NetQueryServiceAccount function to check whether the account that is being used for Setup is a managed service account, Setup stops responding indefinitely.

Cause

This problem occurs because the NetQueryServiceAccount function tries to make an LDAP bind to each domain controller in the forest as it is chasing a referral.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 8, Windows Server 2012, Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.


Windows 8 and Windows Server 2012 file information notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Netlogon.dll

6.2.9200.20978

634,880

01-Mar-2014

08:05

x86


For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Netlogon.dll

6.2.9200.20978

744,448

01-Mar-2014

08:16

x64

Netlogon.dll

6.2.9200.20978

634,880

01-Mar-2014

08:05

x86


Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Netlogon.dll

6.1.7601.22553

567,296

28-Dec-2013

02:01

x86

Nlsvc.mof

Not applicable

2,873

10-Jun-2009

21:29

Not applicable

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netlogon.dll

6.1.7601.22553

699,904

28-Dec-2013

02:25

x64

Nlsvc.mof

Not applicable

2,873

10-Jun-2009

20:47

Not applicable

Netlogon.dll

6.1.7601.22553

567,296

28-Dec-2013

02:01

x86

Nlsvc.mof

Not applicable

2,873

10-Jun-2009

21:29

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netlogon.dll

6.1.7601.22553

1,158,144

28-Dec-2013

01:34

IA-64

Nlsvc.mof

Not applicable

2,873

10-Jun-2009

20:52

Not applicable


Additional file information for Windows 8 and Windows Server 2012


Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,583

Date (UTC)

03-Mar-2014

Time (UTC)

18:56

Platform

Not applicable

File name

X86_85432c41f8ef681f184ff2d51ffa86a1_31bf3856ad364e35_6.2.9200.20978_none_e49f8eac42f94f44.manifest

File version

Not applicable

File size

705

Date (UTC)

03-Mar-2014

Time (UTC)

18:56

Platform

Not applicable

File name

X86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.2.9200.20978_none_fafb3a8122728810.manifest

File version

Not applicable

File size

38,622

Date (UTC)

01-Mar-2014

Time (UTC)

09:03

Platform

Not applicable


Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File property

Value

File name

Amd64_76121dada6a9ce3fd549430bbfca77ea_31bf3856ad364e35_6.2.9200.20978_none_38e3fa7d8c1b78c5.manifest

File version

Not applicable

File size

709

Date (UTC)

03-Mar-2014

Time (UTC)

18:56

Platform

Not applicable

File name

Amd64_de9a5686a363857b8970f49ca41506c8_31bf3856ad364e35_6.2.9200.20978_none_6a36f51496c37163.manifest

File version

Not applicable

File size

709

Date (UTC)

03-Mar-2014

Time (UTC)

18:56

Platform

Not applicable

File name

Amd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.2.9200.20978_none_5719d604dacff946.manifest

File version

Not applicable

File size

38,628

Date (UTC)

01-Mar-2014

Time (UTC)

11:05

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,802

Date (UTC)

03-Mar-2014

Time (UTC)

18:56

Platform

Not applicable

File name

Wow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.2.9200.20978_none_616e80570f30bb41.manifest

File version

Not applicable

File size

19,021

Date (UTC)

01-Mar-2014

Time (UTC)

09:02

Platform

Not applicable


Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_001c6551af7b1413.manifest

File version

Not applicable

File size

35,989

Date (UTC)

28-Dec-2013

Time (UTC)

02:29

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

Amd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_5c3b00d567d88549.manifest

File version

Not applicable

File size

35,995

Date (UTC)

28-Dec-2013

Time (UTC)

02:53

Platform

Not applicable

File name

Wow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_668fab279c394744.manifest

File version

Not applicable

File size

16,596

Date (UTC)

28-Dec-2013

Time (UTC)

02:16

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_001e0947af791d0f.manifest

File version

Not applicable

File size

35,992

Date (UTC)

28-Dec-2013

Time (UTC)

02:18

Platform

Not applicable

File name

Wow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.1.7601.22553_none_668fab279c394744.manifest

File version

Not applicable

File size

16,596

Date (UTC)

28-Dec-2013

Time (UTC)

02:16

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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