Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You have an application or driver that issues read operations to the Usbser.sys driver and that specifies read time-outs.


In this scenario, you may experience a Stop error 7E or a Stop error D1.

Cause

This problem occurs because of a race condition in the Usbser.sys driver.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the following installed:


Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Usbser.sys

6.1.7601.22680

28,160

09-May-2014

05:04

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbser.sys

6.1.7601.22680

33,280

09-May-2014

05:30

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbser.sys

6.1.7601.22680

84,480

09-May-2014

04:53

IA-64

Additional file information

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2964073~31bf3856ad364e35~x86~~6.1.2.0.mum

File version

Not Applicable

File size

3,959

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_2_for_kb2964073~31bf3856ad364e35~x86~~6.1.2.0.mum

File version

Not Applicable

File size

1,815

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_3_for_kb2964073~31bf3856ad364e35~x86~~6.1.2.0.mum

File version

Not Applicable

File size

1,815

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_4_for_kb2964073~31bf3856ad364e35~x86~~6.1.2.0.mum

File version

Not Applicable

File size

1,823

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_5_for_kb2964073~31bf3856ad364e35~x86~~6.1.2.0.mum

File version

Not Applicable

File size

1,823

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_for_kb2964073_sp1~31bf3856ad364e35~x86~~6.1.2.0.mum

File version

Not Applicable

File size

2,961

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

X86_mdmcpq.inf_31bf3856ad364e35_6.1.7601.22680_none_7555dd442c677dfe.manifest

File version

Not Applicable

File size

1,731

Date (UTC)

09-May-2014

Time (UTC)

06:09

Platform

Not Applicable

File name

X86_mdmgen.inf_31bf3856ad364e35_6.1.7601.22680_none_ca5b268d874b6502.manifest

File version

Not Applicable

File size

1,448

Date (UTC)

09-May-2014

Time (UTC)

06:09

Platform

Not Applicable

File name

X86_mdmnis1u.inf_31bf3856ad364e35_6.1.7601.22680_none_6628595e54debd64.manifest

File version

Not Applicable

File size

1,104

Date (UTC)

09-May-2014

Time (UTC)

06:10

Platform

Not Applicable

File name

X86_mdmnis2u.inf_31bf3856ad364e35_6.1.7601.22680_none_93932e5272ce9db3.manifest

File version

Not Applicable

File size

1,104

Date (UTC)

09-May-2014

Time (UTC)

06:12

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

Amd64_mdmcpq.inf_31bf3856ad364e35_6.1.7601.22680_none_d17478c7e4c4ef34.manifest

File version

Not Applicable

File size

1,733

Date (UTC)

09-May-2014

Time (UTC)

06:41

Platform

Not Applicable

File name

Amd64_mdmgen.inf_31bf3856ad364e35_6.1.7601.22680_none_2679c2113fa8d638.manifest

File version

Not Applicable

File size

1,452

Date (UTC)

09-May-2014

Time (UTC)

06:42

Platform

Not Applicable

File name

Amd64_mdmnis1u.inf_31bf3856ad364e35_6.1.7601.22680_none_c246f4e20d3c2e9a.manifest

File version

Not Applicable

File size

1,106

Date (UTC)

09-May-2014

Time (UTC)

06:42

Platform

Not Applicable

File name

Amd64_mdmnis2u.inf_31bf3856ad364e35_6.1.7601.22680_none_efb1c9d62b2c0ee9.manifest

File version

Not Applicable

File size

1,106

Date (UTC)

09-May-2014

Time (UTC)

06:43

Platform

Not Applicable

File name

Package_1_for_kb2964073~31bf3856ad364e35~amd64~~6.1.2.0.mum

File version

Not Applicable

File size

3,981

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_2_for_kb2964073~31bf3856ad364e35~amd64~~6.1.2.0.mum

File version

Not Applicable

File size

1,825

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_3_for_kb2964073~31bf3856ad364e35~amd64~~6.1.2.0.mum

File version

Not Applicable

File size

1,825

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_4_for_kb2964073~31bf3856ad364e35~amd64~~6.1.2.0.mum

File version

Not Applicable

File size

1,833

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_5_for_kb2964073~31bf3856ad364e35~amd64~~6.1.2.0.mum

File version

Not Applicable

File size

1,833

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_for_kb2964073_sp1~31bf3856ad364e35~amd64~~6.1.2.0.mum

File version

Not Applicable

File size

2,981

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_mdmcpq.inf_31bf3856ad364e35_6.1.7601.22680_none_7557813a2c6586fa.manifest

File version

Not Applicable

File size

1,732

Date (UTC)

09-May-2014

Time (UTC)

06:05

Platform

Not Applicable

File name

Ia64_mdmgen.inf_31bf3856ad364e35_6.1.7601.22680_none_ca5cca8387496dfe.manifest

File version

Not Applicable

File size

1,450

Date (UTC)

09-May-2014

Time (UTC)

06:06

Platform

Not Applicable

File name

Ia64_mdmnis1u.inf_31bf3856ad364e35_6.1.7601.22680_none_6629fd5454dcc660.manifest

File version

Not Applicable

File size

1,105

Date (UTC)

09-May-2014

Time (UTC)

06:06

Platform

Not Applicable

File name

Ia64_mdmnis2u.inf_31bf3856ad364e35_6.1.7601.22680_none_9394d24872cca6af.manifest

File version

Not Applicable

File size

1,105

Date (UTC)

09-May-2014

Time (UTC)

06:05

Platform

Not Applicable

File name

Package_1_for_kb2964073~31bf3856ad364e35~ia64~~6.1.2.0.mum

File version

Not Applicable

File size

3,970

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable

File name

Package_for_kb2964073_sp1~31bf3856ad364e35~ia64~~6.1.2.0.mum

File version

Not Applicable

File size

1,456

Date (UTC)

09-May-2014

Time (UTC)

09:56

Platform

Not Applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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