Stop error when a Surface Pro 3 that's running Windows 8.1 awakens from Sleep mode

Symptoms

When you awaken a Surface Pro 3 that's running Windows 8.1 from Sleep mode, the system crashes, and you receive the following Stop error message:

0x0000009f
DRIVER_POWER_STATE_FAILURE


Note This problem always occurs when software that uses NDIS 5.1 is installed.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows 8.1, you must first have update 2919355 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Nwifi.sys

6.3.9600.17787

375,808

01-Apr-2015

03:34

x86

Proximityservice.dll

6.3.9600.17415

248,832

29-Oct-2014

00:56

x86

Report.system.wireless.xml

Not Applicable

59,620

18-Jun-2013

12:37

Not Applicable

Rules.system.wireless.xml

Not Applicable

159,934

18-Jun-2013

12:37

Not Applicable

Wfdprov.dll

6.3.9600.17415

24,064

29-Oct-2014

00:58

x86

Wlan.mof

Not Applicable

12,880

18-Jun-2013

12:37

Not Applicable

Wlanapi.dll

6.3.9600.17415

238,080

29-Oct-2014

00:53

x86

Wlanhlp.dll

6.3.9600.17415

11,264

29-Oct-2014

02:04

x86

Wlanmsm.dll

6.3.9600.17415

304,128

29-Oct-2014

00:49

x86

Wlansec.dll

6.3.9600.17415

383,488

29-Oct-2014

01:01

x86

Wlansvc.dll

6.3.9600.17787

1,326,080

01-Apr-2015

02:19

x86

Wlansvc.ptxml

Not Applicable

31,352

21-Aug-2013

23:39

Not Applicable

Wlansvcpal.dll

6.3.9600.17415

14,848

29-Oct-2014

01:02

x86

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Nwifi.sys

6.3.9600.17787

445,440

01-Apr-2015

05:12

x64

Proximityservice.dll

6.3.9600.17415

301,568

29-Oct-2014

01:14

x64

Report.system.wireless.xml

Not Applicable

59,620

18-Jun-2013

15:09

Not Applicable

Rules.system.wireless.xml

Not Applicable

159,934

18-Jun-2013

15:09

Not Applicable

Wfdprov.dll

6.3.9600.17415

28,672

29-Oct-2014

01:17

x64

Wlan.mof

Not Applicable

12,880

18-Jun-2013

15:09

Not Applicable

Wlanapi.dll

6.3.9600.17415

302,080

29-Oct-2014

01:10

x64

Wlanhlp.dll

6.3.9600.17415

11,264

29-Oct-2014

02:49

x64

Wlanmsm.dll

6.3.9600.17415

374,272

29-Oct-2014

01:03

x64

Wlansec.dll

6.3.9600.17415

445,952

29-Oct-2014

01:23

x64

Wlansvc.dll

6.3.9600.17787

1,547,264

01-Apr-2015

03:28

x64

Wlansvc.ptxml

Not Applicable

31,352

22-Aug-2013

06:45

Not Applicable

Wlansvcpal.dll

6.3.9600.17415

18,944

29-Oct-2014

01:25

x64

Wfdprov.dll

6.3.9600.17415

24,064

29-Oct-2014

00:58

x86

Wlan.mof

Not Applicable

12,880

18-Jun-2013

12:37

Not Applicable

Wlanapi.dll

6.3.9600.17415

238,080

29-Oct-2014

00:53

x86

Wlanhlp.dll

6.3.9600.17415

11,264

29-Oct-2014

02:04

x86

Wlanmsm.dll

6.3.9600.17415

304,128

29-Oct-2014

00:49

x86

Wlansec.dll

6.3.9600.17415

383,488

29-Oct-2014

01:01

x86

Wow64_wlansvc.ptxml

Not Applicable

31,352

21-Aug-2013

23:39

Not Applicable

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1

File name

Package_1_for_kb3051476~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not Applicable

File size

1,832

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Package_2_for_kb3051476~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not Applicable

File size

2,039

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Package_for_kb3051476_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not Applicable

File size

1,681

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Package_for_kb3051476_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not Applicable

File size

1,686

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

X86_6684a02e66dc43819db87bb0d2d60a15_31bf3856ad364e35_6.3.9600.17787_none_a8c0b3a104159027.manifest

File version

Not Applicable

File size

1,039

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

X86_9b4c41ecb8313d8b818c61d57e4cce3c_31bf3856ad364e35_6.3.9600.17787_none_1e7bdc7cb65d815a.manifest

File version

Not Applicable

File size

705

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

X86_microsoft-windows-native-80211_31bf3856ad364e35_6.3.9600.17787_none_e3ab5f45aa8975c0.manifest

File version

Not Applicable

File size

68,270

Date (UTC)

01-Apr-2015

Time (UTC)

04:42

File name

X86_microsoft-windows-proximity-service_31bf3856ad364e35_6.3.9600.17787_none_148da085bb59d6d1.manifest

File version

Not Applicable

File size

3,517

Date (UTC)

01-Apr-2015

Time (UTC)

12:44

File name

X86_microsoft-windows-wlansvc_31bf3856ad364e35_6.3.9600.17787_none_30e6f888207d10b8.manifest

File version

Not Applicable

File size

237,229

Date (UTC)

01-Apr-2015

Time (UTC)

12:44

Additional files for all supported x64-based versions of Windows 8.1

File name

Amd64_1b03aa406c119308086c1e74151bb05d_31bf3856ad364e35_6.3.9600.17787_none_23dec0d1ec491c6a.manifest

File version

Not Applicable

File size

699

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Amd64_5af2b3c0a968e167ab321e6a875b4c71_31bf3856ad364e35_6.3.9600.17787_none_8212e384f565ee4e.manifest

File version

Not Applicable

File size

709

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Amd64_bdc4318eddb681e4c2958bb434e8679e_31bf3856ad364e35_6.3.9600.17787_none_f9a7b0268d29fe77.manifest

File version

Not Applicable

File size

1,045

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Amd64_microsoft-windows-native-80211_31bf3856ad364e35_6.3.9600.17787_none_3fc9fac962e6e6f6.manifest

File version

Not Applicable

File size

68,274

Date (UTC)

01-Apr-2015

Time (UTC)

06:10

File name

Amd64_microsoft-windows-proximity-service_31bf3856ad364e35_6.3.9600.17787_none_70ac3c0973b74807.manifest

File version

Not Applicable

File size

3,519

Date (UTC)

01-Apr-2015

Time (UTC)

12:54

File name

Amd64_microsoft-windows-wlansvc_31bf3856ad364e35_6.3.9600.17787_none_8d05940bd8da81ee.manifest

File version

Not Applicable

File size

237,233

Date (UTC)

01-Apr-2015

Time (UTC)

12:54

File name

Package_1_for_kb3051476~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

1,842

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Package_2_for_kb3051476~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

2,259

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Package_3_for_kb3051476~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

2,045

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Package_for_kb3051476_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

1,969

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Package_for_kb3051476_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not Applicable

File size

2,130

Date (UTC)

01-Apr-2015

Time (UTC)

12:35

File name

Wow64_microsoft-windows-wlansvc_31bf3856ad364e35_6.3.9600.17787_none_975a3e5e0d3b43e9.manifest

File version

Not Applicable

File size

231,376

Date (UTC)

01-Apr-2015

Time (UTC)

12:54


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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