StoreDriver.config validation fails then meeting reminder can't be set to "None" in Exchange Server 2016 or 2019

Symptoms

In a Microsoft Exchange Server 2016 or 2019 environment, a user creates a meeting request in Outlook or Outlook on the web client and sets the Reminder to "None". When the attendee receives the meeting request, the reminder is changed to "15 minutes". It's expected that the reminder is set to "None".
In addition, you try the following steps to fix this issue, but the meeting reminder is still set to "15 minutes" when the attendee receives the meeting request:

  • Put a file that's named StoreDriver.config into Exchange installation Bin folder, such as C:\Program Files\Microsoft\Exchange Server\V15\Bin with the following contents:

<?xml version="1.0" encoding="utf-8" ?>
             < configuration>
                          <storeDriver>
                                       <parameters>
                                                    <add key="AlwaysSetReminderOnAppointment" value="false" />
                                        </parameters>
                           </storeDriver>
             < /configuration>​​

  • Restart the MSExchangeDelivery service.

  • Create a meeting request and test again.

Cause

This issue occurs because the Exchange server doesn't load the XSD to validate the XML of StoreDriver configuration file. This ultimately causes the Exchange server not to consume StoreDriver.config.

Resolution

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×