StorSimple support packages and device logs

Summary

The Microsoft Azure StorSimple support package contains all the relevant logs that can assist Microsoft Support team with troubleshooting issues. These logs are collected either automatically during the support ticket submission or else can be submitted manually. For more information on how to manually submit the support package, go to Create and manage a StorSimple support package.

More Information

This article describes the information that may be collected from a StorSimple device for support, troubleshooting and diagnostic purposes.

Information collected

Registry keys

  • HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi

  • HKEY_LOCAL_MACHINE\Software\Microsoft\CisAgent

  • HKEY_LOCAL_MACHINE\Software\Microsoft\CDMInfra

Trace dump of the commands

Detail

Commands

Full, Mini, Stack & Kernel dump (*.dmp)

spacetrace

wttrace

Clusdisk

mispace

pdh

yafuflash.exe

hcs_xutil.exe

LSI\RTTDump.exe

Storage Cmdlets

Get-PhysicalDisk

Get-VirtualDisk

Get-Disk

Get-StoragePool

ClusterCmdlets

Get-Cluster

Get-ClusterResource

Get-ClusterGroup

Configuration Cmdlets

Get-HcsAccessControlRecord

Get-HcsBackup

Get-HcsBackupPolicy

Get-HcsBandwidthSetting

Get-HcsDataContainer

Get-HcsJob

Get-HcsStorageAccountCredential

Get-HcsVirtualDisk

Get-HcsVirtualDiskGroup

Get-HcsAlert

Get-HcsDnsClientServerAddress

Get-HcsIscsiConnection

Get-HcsIscsiServerTarget

Get-HcsNetInterface

Get-HcsNtpClientServerAddress

Get-HcsSystem

Get-HcsWebProxy

Get-HcsFirmwareVersion

NetworkCmdlets

Get-NetAdapter

Get-NetIPAddres

ipconfig.exe /all

route.exe print



Sample support package content including logs


+---CBS.log
+---CauDebugTrace.zip
+---ClusterManagement.log
+---bmc.txt+---cmdlets
| | +---cluster
| | | Get-Cluster.txt
| | | Get-ClusterGroup.txt
| | | Get-ClusterResource.txt
| | +---configuration
| | | Get-HcsAccessControlRecord.txt
| | | Get-HcsAlert.txt
| | | Get-HcsBackup.txt
| | | Get-HcsBackupPolicy.txt
| | | Get-HcsBandwidthSetting.txt
| | | Get-HcsDataContainer.txt
| | | Get-HcsDnsClientServerAddress.txt
| | | Get-HcsFirmwareVersion.txt
| | | Get-HcsIscsiConnection.txt
| | | Get-HcsIscsiServerTarget.txt
| | | Get-HcsJob.txt
| | | Get-HcsNetInterface.txt
| | | Get-HcsNtpClientServerAddress.txt
| | | Get-HcsStorageAccountCredential.txt
| | | Get-HcsSystem.txt
| | | Get-HcsVirtualDisk.txt
| | | Get-HcsVirtualDiskGroup.txt
| | | Get-HcsWebProxy.txt
| | +---network
| | | Get-NetAdapter.txt
| | | Get-NetIPAddress.txt
| | | Ipconfig_All.txt
| | | Route_print.txt
| | +---storage
| | | Get-Disk.txt
| | | Get-PhysicalDisk.txt
| | | Get-StoragePool.txt
| | | Get-VirtualDisk.txt
+---etw
| +---LocaleMetaData
| | | Microsoft-Windows-StorPort.Operational_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Admin_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Analytic_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Debug_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Diagnose_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Operational_1033.MTA
| | | Microsoft-Windows-StorageSpaces-Driver.Diagnostic_1033.MTA
| | | Microsoft-Windows-StorageSpaces-Driver.Operational_1033.MTA
| | | Microsoft-Windows-StorageSpaces-Driver.Performance_1033.MTA
| | | Microsoft-Windows-StorageSpaces-ManagementAgent.WHC_1033.MTA
| | | Microsoft-Windows-iSCSITarget-Service.Admin_1033.MTA
| | | Microsoft-Windows-iSCSITarget-Service.Diagnostic_1033.MTA
| | | Microsoft-Windows-iSCSITarget-Service.Operational_1033.MTA
| | | System_1033.MTA
| | | hcs_crash.Admin_1033.MTA
| | | hcs_crash.Analytic_1033.MTA
| | | hcs_crash.Debug_1033.MTA
| | | hcs_crash.Operational_1033.MTA
| | | hcs_dpmain.Debug_1033.MTA
| | | hcs_dpmain.Operational_1033.MTA
| | | hcs_management.Admin_1033.MTA
| | | hcs_management.Analytic_1033.MTA
| | | hcs_management.Debug_1033.MTA
| | | hcs_management.Operational_1033.MTA
| | | hcs_minidump.Operational_1033.MTA
| | | hcs_nvram.Admin_1033.MTA
| | | hcs_nvram.Analytic_1033.MTA
| | | hcs_nvram.Debug_1033.MTA
| | | hcs_nvram.Operational_1033.MTA
| | | hcs_pfconfig.CONFIG_1033.MTA
| | | hcs_pfconfig.Debug_1033.MTA
| | | hcs_pfconfig.Operational_1033.MTA
| | | hcs_pfmain.Debug_1033.MTA
| | | hcs_pfmain.Info_1033.MTA
| | | hcs_pfmain.Operational_1033.MTA
| | | hcs_plxntb.Admin_1033.MTA
| | | hcs_plxntb.Analytic_1033.MTA
| | | hcs_plxntb.Debug_1033.MTA
| | | hcs_plxntb.Operational_1033.MTA
| | | hcs_reflector.Admin_1033.MTA
| | | hcs_reflector.Analytic_1033.MTA
| | | hcs_reflector.Debug_1033.MTA
| | | hcs_reflector.Operational_1033.MTA
| | | hcs_vnic.Admin_1033.MTA
| | | hcs_vnic.Analytic_1033.MTA
| | | hcs_vnic.Debug_1033.MTA
| | | hcs_vnic.Operational_1033.MTA
| | | hcs_watchdog.Debug_1033.MTA
| | | hcs_watchdog.Operational_1033.MTA
| | Microsoft-Windows-StorPort.Operational.evtx
| | Microsoft-Windows-Storage-Storport.Admin.evtx
| | Microsoft-Windows-Storage-Storport.Analytic.evtx
| | Microsoft-Windows-Storage-Storport.Debug.evtx
| | Microsoft-Windows-Storage-Storport.Diagnose.evtx
| | Microsoft-Windows-Storage-Storport.Operational.evtx
| | Microsoft-Windows-StorageSpaces-Driver.Diagnostic.evtx
| | Microsoft-Windows-StorageSpaces-Driver.Operational.evtx
| | Microsoft-Windows-StorageSpaces-Driver.Performance.evtx
| | Microsoft-Windows-StorageSpaces-ManagementAgent.WHC.evtx
| | Microsoft-Windows-iSCSITarget-Service.Admin.evtx
| | Microsoft-Windows-iSCSITarget-Service.Diagnostic.evtx
| | Microsoft-Windows-iSCSITarget-Service.Operational.evtx
| | +---PeriodicLogs
| | | | C0-A-160721-1600.zip
| | | | C1-160128-2054.zip
| | | | C1-160129-0254.zip
| | | | C1-160129-0854.zip
| | | | C1-160129-1454.zip
| | | | C1-160129-2054.zip
| | | | C1-160130-0254.zip
| | | | C1-160130-0854.zip
| | | | C1-160130-1454.zip
| | | | C1-160130-2054.zip
| | | | C1-160131-0254.zip
| | | | C1-160131-0854.zip
| | | | C1-160131-1454.zip
| | | | C1-160131-2054.zip
| | | | C1-160201-0254.zip
| | | | C1-160201-0854.zip
| | | | C1-160201-1454.zip
| | | | C1-160201-2054.zip
| | | | C1-160202-0254.zip
| | | | C1-160202-0854.zip
| | | | C1-160202-1454.zip
| | | | C1-160202-2054.zip
| | | | C1-160203-0254.zip
| | | | C1-160203-0854.zip
| | | | C1-A-160203-1454.zip
| | | | C1-A-160203-2054.zip
| | | | C1-A-160204-0254.zip
| | | | C1-A-160204-0854.zip
| | | | C1-A-160204-1454.zip
| | | | C1-A-160204-2054.zip
| | | | C1-A-160205-0255.zip
| | | | C1-A-160205-0854.zip
| | | | C1-A-160205-1454.zip
| | | | C1-A-160205-2055.zip
| | | | C1-A-160206-0254.zip
| | | | C1-A-160206-0854.zip
| | | | C1-A-160206-1454.zip
| | | | C1-A-160206-2054.zip
| | | | C1-A-160207-0254.zip
| | | | C1-A-160207-0854.zip
| | | | C1-A-160207-1454.zip
| | | | C1-A-160207-2054.zip
| | | | C1-A-160208-0255.zip
| | | | C1-A-160208-0854.zip
| | | | C1-A-160208-1454.zip
| | | | C1-A-160208-2055.zip
| | | | C1-A-160209-0254.zip
| | | | C1-A-160209-0854.zip
| | | | C1-A-160209-1454.zip
| | | | C1-A-160209-2055.zip
| | | | C1-A-160210-0254.zip
| | System.evtx
| | hcs_crash.Admin.evtx
| | hcs_crash.Analytic.evtx
| | hcs_crash.Debug.evtx
| | hcs_crash.Operational.evtx
| | hcs_dpmain.Debug.evtx
| | hcs_dpmain.Operational.evtx
| | hcs_management.Admin.evtx
| | hcs_management.Analytic.evtx
| | hcs_management.Debug.evtx
| | hcs_management.Operational.evtx
| | hcs_minidump.Operational.evtx
| | hcs_nvram.Admin.evtx
| | hcs_nvram.Analytic.evtx
| | hcs_nvram.Debug.evtx
| | hcs_nvram.Operational.evtx
| | hcs_pfconfig.CONFIG.evtx
| | hcs_pfconfig.Debug.evtx
| | hcs_pfconfig.Operational.evtx
| | hcs_pfmain.Debug.evtx
| | hcs_pfmain.Info.evtx
| | hcs_pfmain.Operational.evtx
| | hcs_plxntb.Admin.evtx
| | hcs_plxntb.Analytic.evtx
| | hcs_plxntb.Debug.evtx
| | hcs_plxntb.Operational.evtx
| | hcs_reflector.Admin.evtx
| | hcs_reflector.Analytic.evtx
| | hcs_reflector.Debug.evtx
| | hcs_reflector.Operational.evtx
| | hcs_vnic.Admin.evtx
| | hcs_vnic.Analytic.evtx
| | hcs_vnic.Debug.evtx
| | hcs_vnic.Operational.evtx
| | hcs_watchdog.Debug.evtx
| | hcs_watchdog.Operational.evtx
| hcs_xutil_ddump.txt
| hcs_xutil_logdump.txt
+---logs
| | CiSAgentsvc0.errlog
| | CiSAgentsvc0Curr.errlog
| | CiSAgentsvc1.errlog
| | CiSAgentsvc2.errlog
| | CiSAgentsvc3.errlog
| | CiSAgentsvc4.errlog
| | CiSAgentsvc5.errlog
| | CiSCommandletLog0Curr.errlog
| | StorPort.evtx
| | StorPortd.evtx
| | bundleLog-58598778-4439-4611-9a4b-9371bf3f76e2.log
| | bundleLog-9b77fa56-14d7-49f4-88c7-08e1c25d3a33.log
| | clusdisk.etl.001
| | clusdisk.etl.002
| | disklog.log
| | dplogd.etl
| | hcs_install.log
| | hcs_log_snapshot.log
| | iscsi.etl.001
| | iscsi.etl.002
| | mispace.etl.001
| | mispace.etl.002
| | nvlog.txt
| | pfconfiglogd.etl
| | spaces.etl.001
| | spaces.etl.002
| | storagewmi.etl.001
| | storagewmi.etl.002
| | +---trace
| | | | CiSAgentSvc_2016-02-03_03-36-29-PM_11624.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.1.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.2.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.3.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.4.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.ssml
| | | | CiSAgentSvc_2016-02-03_11-48-54-AM_05212.ssml
| | | | ManagementService_2016-02-03_03-36-26-PM_11324.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.1.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.10.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.11.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.12.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.13.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.14.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.15.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.16.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.2.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.3.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.4.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.5.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.6.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.7.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.8.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.9.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.ssml
| | | | ManagementService_2016-02-03_11-48-50-AM_08160.ssml
| | | | Microsoft.HCS.CloudConnectivityService_2016-02-03_03-36-29-PM_11208.ssml
| | | | Microsoft.HCS.CloudConnectivityService_2016-02-03_04-55-29-PM_05616.ssml
| | | | Microsoft.HCS.CloudConnectivityService_2016-02-03_11-48-53-AM_10304.ssml
| | | | Microsoft.HCS.ControllerReplacementHost_2016-01-16_08-38-56-AM_02592.ssml
| | | | Microsoft.HCS.ControllerReplacementHost_2016-01-16_08-52-38-AM_01760.ssml
| | | | Microsoft.HCS.ControllerReplacementHost_2016-01-16_08-59-52-AM_01892.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-33-17-AM_01340.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-36-19-AM_01728.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-52-39-AM_01836.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-59-52-AM_01972.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.1.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.2.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.3.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.4.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.5.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.ssml
| | | | powershell_2016-01-16_09-02-05-AM_01660.ssml
| | | | powershell_2016-02-03_01-39-05-PM_09808.ssml
| | | | powershell_2016-02-03_03-36-27-PM_11476.ssml
| | | | powershell_2016-02-03_03-37-16-PM_13848.ssml
| | | | powershell_2016-02-03_04-55-26-PM_07384.ssml
| | | | powershell_2016-02-03_09-55-44-AM_05836.ssml
| | | | powershell_2016-02-03_11-48-52-AM_07428.ssml
| | | | powershell_2016-02-05_12-48-01-PM_05040.ssml
| | | | wsmprovhost_2016-02-05_01-00-09-PM_08936.ssml
| | | | wsmprovhost_2016-02-09_02-54-25-PM_14816.ssml
| | | | wsmprovhost_2016-02-09_05-02-20-PM_02800.ssml
| | | | wsmprovhost_2016-02-09_05-02-25-PM_02376.ssml
| | | | wsmprovhost_2016-02-09_05-04-36-PM_08164.ssml
| | | | wsmprovhost_2016-02-09_05-14-17-PM_11692.ssml
| | | | wsmprovhost_2016-02-09_05-15-52-PM_14736.ssml
| | | | wsmprovhost_2016-02-09_05-17-27-PM_03240.ssml
| | | | wsmprovhost_2016-02-09_08-54-25-PM_05752.ssml
| | | | wsmprovhost_2016-02-09_11-15-16-PM_02152.ssml
| | | | wsmprovhost_2016-02-09_11-16-53-PM_02404.ssml
| | | | wsmprovhost_2016-02-09_11-17-26-AM_11872.ssml
| | | | wsmprovhost_2016-02-09_11-18-29-PM_14928.ssml
| | | | wsmprovhost_2016-02-10_01-00-02-AM_04636.ssml
| | | | wsmprovhost_2016-02-10_01-00-18-AM_10836.ssml
| | | | wsmprovhost_2016-02-10_02-30-02-AM_01540.ssml
| | | | wsmprovhost_2016-02-10_02-54-25-AM_02888.ssml
| | | | wsmprovhost_2016-02-10_03-00-02-AM_12896.ssml
| | | | wsmprovhost_2016-02-10_05-16-16-AM_08632.ssml
| | | | wsmprovhost_2016-02-10_05-17-52-AM_06640.ssml
| | | | wsmprovhost_2016-02-10_05-19-28-AM_05796.ssml
| | | | wsmprovhost_2016-02-10_08-06-25-AM_11832.ssml
| | | | wsmprovhost_2016-02-10_08-06-27-AM_11824.ssml
| | | | wsmprovhost_2016-02-10_08-06-38-AM_01708.ssml
| | | | wsmprovhost_2016-02-10_12-00-03-AM_08092.ssml
| | | | wsmprovhost_2016-02-10_12-00-05-AM_03136.ssml
| | usmlog.log
+----performance
| | DeviceCapacityCountersLocal.tsf
| | DeviceCapacityCountersLocal_00000000000001.tsf
| | DeviceCapacityCountersLocal_00000001000001.tsf
| | DeviceCapacityCountersLocal_00000001000002.tsf
| | DeviceCapacityCountersLocal_00000001000003.tsf
| | DeviceCapacityCountersLocal_00000001000004.tsf
| | DeviceCapacityCountersLocal_00000001000005.tsf
| | DeviceCloudCountersPT15SLocal.tsf
| | DeviceCloudCountersPT15SLocal_00000000000001.tsf
| | DeviceCloudCountersPT15SLocal_00000000000002.tsf
| | DeviceCloudCountersPT15SLocal_00000001000001.tsf
| | DeviceCloudCountersPT15SLocal_00000001000002.tsf
| | DeviceCloudCountersPT15SLocal_00000001000003.tsf
| | DeviceCloudCountersPT15SLocal_00000001000004.tsf
| | DeviceCloudCountersPT15SLocal_00000001000005.tsf
| | DeviceCloudCountersPT15SLocal_00000001000006.tsf
| | DeviceCloudCountersPT15SLocal_00000001000007.tsf
| | DeviceCloudCountersPT15SLocal_00000001000008.tsf
| | DeviceCloudCountersPT15SLocal_00000001000009.tsf
| | DeviceCloudCountersPT15SLocal_00000001000010.tsf
| | DeviceCloudCountersPT15SLocal_00000001000011.tsf
| | DeviceCloudCountersPT15SLocal_00000001000012.tsf
| | DeviceCloudCountersPT15SLocal_00000001000013.tsf
| | DeviceCloudCountersPT15SLocal_00000001000014.tsf
| | DeviceCloudCountersPT15SLocal_00000001000015.tsf
| | DeviceCountersPT15SLocal.tsf
| | DeviceCountersPT15SLocal_00000000000001.tsf
| | DeviceCountersPT15SLocal_00000001000001.tsf
| | DeviceDashboardCountersPT1MLocal.tsf
| | DeviceDashboardCountersPT1MLocal_00000000000001.tsf
| | DeviceDashboardCountersPT1MLocal_00000001000001.tsf
| | DeviceNetworkCountersLocal.tsf
| | DeviceNetworkCountersLocal_00000000000001.tsf
| | DeviceNetworkCountersLocal_00000001000001.tsf
| | DeviceNetworkCountersLocal_00000001000002.tsf
| | DeviceNetworkCountersLocal_00000001000003.tsf
| | DeviceNetworkCountersLocal_00000001000004.tsf
| | DeviceNetworkCountersLocal_00000001000005.tsf
| | DeviceVolumeCountersPT15SLocal.tsf
| | DeviceVolumeCountersPT15SLocal_00000000000001.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000001.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000002.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000003.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000004.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000005.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000006.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000007.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000008.tsf
| | MAEventTable.tsf
| | MAEventTable_00000000000001.tsf
| | MAEventTable_00000001000001.tsf
| | MAEventTable_00000001000014.tsf
| | MAEventTable_00000001000015.tsf
| | MAEventTable_00000001000016.tsf
| | MAEventTable_00000001000017.tsf
| | MAEventTable_00000001000018.tsf
| | MAEventTable_00000001000019.tsf
| | MAEventTable_00000001000020.tsf
| | MAEventTable_00000001000021.tsf
| | MAEventTable_00000001000022.tsf
| | MAEventTable_00000001000023.tsf
| | MAEventTable_00000001000024.tsf
| | MAEventTable_00000001000025.tsf
| | MAEventTable_00000001000026.tsf
| | MAEventTable_00000001000027.tsf
| | MAEventTable_00000001000028.tsf
| | MAEventTable_00000001000029.tsf
| | MAEventTable_00000001000030.tsf
+---registry
| | HKEY_LOCAL_MACHINE-HARDWARE-DEVICEMAP-Scsi.txt
| | HKEY_LOCAL_MACHINE-Software-Microsoft-CDMInfra.txt
| | HKEY_LOCAL_MACHINE-Software-Microsoft-CisAgent.txt
+---rttdump
+---rttdump\ScsiPort1.txt

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×