Surface Headphones update history

Note: Some products might not be available in your country or region.

Surface Headphones 2

To keep your Surface Headphones 2 performing their best, make sure that you have the latest firmware updates.

How to get the update

Surface updates need to be download and then can be installed using an application, see Update Surface Headphones for more info about how to update your Surface Headphones.

Notes: 

  • Firmware updates can’t be uninstalled or reverted to an earlier version.

  • When you install the latest update, you'll also get all the previous updates if your Surface Headphones don't have them already.

Improvements and fixes in the update

 

September 2020 Updates 

September 04 release 

The following updates are available for Surface Headphones 2: 

Firmware version

Update info

1.0.5.78.29

Update to support Spanish and Italian Language packs.

 

 

Known issues and additional information about Surface Headphones

Quality is a top priority, and we want to keep you informed about issues impacting customers. The following are known issues:

  • Currently, there are no known issues.

 

Surface Headphones First Verision

Important note

Some Cortona functionality for Surface Headphones (First version) will be going away in early 2021. For more info, see Cortona changes for Surface Headphones (First version) FAQ.

To keep your Surface Headphones (First version) performing their best, make sure that you have the latest firmware updates.

How to get the update

Surface updates need to be download and then can be installed using an application, see Update Surface Headphones for more info about how to update your Surface Headphones.

Notes: 

  • Firmware updates can’t be uninstalled or reverted to an earlier version.

  • When you install the latest update, you'll also get all the previous updates if your Surface Headphones don't have them already.

Improvements and fixes in the update

August 2019 Updates 

August 13 release 

The following updates are available for all Surface Headphones: 

Firmware version

Update info

1.0.4.44

  • To help improve battery life, you can now turn off “Hey Cortana” if you’re not using this feature. We also added new personalization settings to turn touch controls and voice prompts on or off. For more info, see Manage Surface Headphone settings.

    Note: Cortana isn't available on Surface Headphones in all countries and regions, and the experience may vary by country/region.

 

March 2019 Updates 

March 20 release 

The following updates are available for all Surface Headphones: 

Firmware version

Update info

1.0.4.31

  • Audio quality and stability improvements.

  • Ability to manage connectivity to 8 paired devices in both the Cortana app (United States only) and the Surface Headphones app on Windows 10 (outside of the United States).

  • Ability to use the Volume and Noise Cancellation dials when both the 3.5mm audio and USB cable are plugged in.

  • Music from Spotify resumes playing on your headphones after you hang up from a call from another device.

  • Improves the use of “Hey Cortana” with multiple devices where Cortana may have indicated that it could not connect.

 

Known issues and additional information about Surface Headphones

Quality is a top priority, and we want to keep you informed about issues impacting customers. The following are known issues:
 

Symptom

Work around

For Surface Headphones connected to iOS devices only

When applying this firmware update using the Cortana App (United States only) while connected to your iOS device, the update may appear to stop responding.

When you apply this update on your iOS device using the Cortana App, it is normal that it may take up to 45 minutes or more to complete the install. If the update is taking longer than that, use the workaround to try and resolve this issue.

Close the Cortana App and restart the update.

Alternatively, to reduce the update and install time to a few minutes, use the USB cable with a Windows 10 device when you apply this firmware update

For Surface Headphones connected to iOS, Android, or Windows 10 devices 

If you receive a phone call while the headphones aren't on your head, the headphones are muted when you place them on your head. 

Press the mute button on the right earcup to turn off mute.

 

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