Note: Some products might not be available in your country or region.
Surface Headphones 2
To keep your Surface Headphones 2 performing their best, make sure that you have the latest firmware updates.
How to get the update
Surface updates need to be download and then can be installed using an application, see Update Surface Headphones for more info about how to update your Surface Headphones.
Notes:
-
Firmware updates can’t be uninstalled or reverted to an earlier version.
-
When you install the latest update, you'll also get all the previous updates if your Surface Headphones don't have them already.
Improvements and fixes in the update
September 2020 Updates
September 04 release
The following updates are available for Surface Headphones 2:
|
Firmware version |
Update info |
|
1.0.5.78.29 |
Update to support Spanish and Italian Language packs. |
Known issues and additional information about Surface Headphones
Quality is a top priority, and we want to keep you informed about issues impacting customers. The following are known issues:
-
Currently, there are no known issues.
Surface Headphones First Verision
Important note
Some Cortona functionality for Surface Headphones (First version) will be going away in early 2021. For more info, see Cortona changes for Surface Headphones (First version) FAQ.
To keep your Surface Headphones (First version) performing their best, make sure that you have the latest firmware updates.
How to get the update
Surface updates need to be download and then can be installed using an application, see Update Surface Headphones for more info about how to update your Surface Headphones.
Notes:
-
Firmware updates can’t be uninstalled or reverted to an earlier version.
-
When you install the latest update, you'll also get all the previous updates if your Surface Headphones don't have them already.
Improvements and fixes in the update
August 2019 Updates
August 13 release
The following updates are available for all Surface Headphones:
|
Firmware version |
Update info |
|
1.0.4.44 |
|
March 2019 Updates
March 20 release
The following updates are available for all Surface Headphones:
|
Firmware version |
Update info |
|
1.0.4.31 |
|
Known issues and additional information about Surface Headphones
Quality is a top priority, and we want to keep you informed about issues impacting customers. The following are known issues:
|
Symptom |
Work around |
|
For Surface Headphones connected to iOS devices only When applying this firmware update using the Cortana App (United States only) while connected to your iOS device, the update may appear to stop responding. When you apply this update on your iOS device using the Cortana App, it is normal that it may take up to 45 minutes or more to complete the install. If the update is taking longer than that, use the workaround to try and resolve this issue. |
Close the Cortana App and restart the update. Alternatively, to reduce the update and install time to a few minutes, use the USB cable with a Windows 10 device when you apply this firmware update |
|
For Surface Headphones connected to iOS, Android, or Windows 10 devices If you receive a phone call while the headphones aren't on your head, the headphones are muted when you place them on your head. |
Press the mute button on the right earcup to turn off mute. |
