System Center Service Manager, version 1807

Introduction

This article describes the issues that are fixed in System Center Service Manager, version 1807. This article also contains the installation instructions for this update.

Issues that are fixed

  • Improvement that enables System Center Operations Manager (SCOM) Console and System Center Service Manager (SCSM) Console or PowerShell components to coexist on the same server.

    Note You must also install System Center Operations Manager, version 1807 to enable this fix.

  • Fixes an issue in which the date and time format in some views are inconsistent with the settings on the local computer.

  • The Service Manager Console is fixed to release the memory that is used as soon as the respective window (UI) is closed.

  • Fixes an issue in which the console (non–EN-us locales) crashes when you import a connector as a CSV file.

  • Fixes an issue in which the console crashes when it is brought back into focus after it is left out-of-focus for some time.

  • Improvement to the indexes to make the workflow status view load faster.

  • Improvement to speed up Data Warehouse (DW) Cube processing (query improvement), thereby preventing stale reports.

  • DateDim tables in DWDataMart are now extended until December 31, 2050.

  • Improvement to TargetWarningDate in Service Level Objects (SLO) so that it now considers the working hours and days as defined in the associated calendar.

  • Fixes an issue in which you receive erroneous failure messages when requests that include files as attachments in Self Service Portal are successfully generated.

  • Improvement that enables users to specify the Domain Controller (DC) in LDAP queries of the Active Directory connector when they synchronize the connector with a specific DC.

  • Service Manager connectors for Configuration Manager now supports Configuration Manager 1802.

How to obtain System Center Service Manager, version 1807

Important You must have System Center Service Manager, version 1801 installed to apply this update.

Service Manager packages are available by manual download.

Manual download

Go to the following website to manually download the update package from the Microsoft Download Center:

 Download the Service Manager update package now

For information about how to download Microsoft support files, see the following article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.

Installation instructions for Service Manager

Before the installation

Before you apply this update, follow these steps:

  1. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.

  2. Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least one time.

  3. Make sure that the update is installed on the Service Manager components in the following order:

    • Data Warehouse Server

    • Primary Management Server

    • Secondary Management Servers

    • Self Service Portal Server

    • All Analyst Consoles

  4. If you have customizations in the portal sidebar, edit the sidebar by using the steps in the "Customizing the left menu bar" section of Deploy the new Self-Service Portal.

  5. Make a backup of the Views\Shared\Sidebar.cshtml file.

Installation

  1. Download the update to a target folder. This update contains both the x86-based version and the x64-based version. Download the appropriate version for your system.

  2. Open the target folder, and then right-click the downloaded file.

  3. Click Run as administrator.

  4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

After the installation

  1. Restart all consoles as soon as the update is installed.

  2. If any customizations were backed up for portal sidebar (as mentioned in the "Before the installation" steps), merge the required changes in the updated Views\Shared\Sidebar.cshtml file.

  3. Restart the system that is hosting your portal server that runs IIS.

Files updated in this update

The following is a list of files that have changed in this update. If you do not have all previous updates installed, files other than those listed here may also be updated. For a complete list of files that are updated, see the "Files updated in this update" section of all updates that were released after your current update.

File name

File size

File version

Third Party Notices SCSM Portal.txt

11.7 KB

Not applicable

ActivityManagement.mpb

572 KB

Not applicable

Administration.mpb

1,556 KB

Not applicable

Announcements.mpb

560 KB

Not applicable

Authoring.mpb

848 KB

Not applicable

ChangeManagemcnt.mpb

452 KB

Not applicable

Console.mpb

1,396 KB

Not applicable

Datawarehouse.mpb

280 KB

Not applicable

Incident.mpb

1,088 KB

Not applicable

ProblemManagement.mpb

464 KB

Not applicable

ReleaseManagement.mpb

516 KB

Not applicable

ServiceCatalog.mpb

480 KB

Not applicable

ServiceRequest.mpb

568 KB

Not applicable

SLAManagement.mpb

408 KB

Not applicable

build_mom_db_postMPimportSM.sql

46 KB

Not applicable

Microsoft.EnterpriseManagement.ServiceManager.SLA.Common.dll

226 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe

979 KB

7.7.16.34

Microsoft.EnterpriseManagement.UI.ConsoleFramework.dll

2051 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.dll

110 KB

7.7.16.34

Microsoft.EnterpriseManagement.UI.SdkDataAccess.dll

2722 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.Application.Common.dll

1749 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll

107 KB

7.7.16.34

Microsoft.Mom.ServiceCommon.dll

141 KB

7.7.16.34

Microsoft.EnterpriseManagement.DataAccessLayer.dll

2491 KB

7.7.16.34

Microsoft.EnterpriseManagement.DataAccessService.Core.dll

708 KB

7.7.16.34

Microsoft.Mom.Sdk.Authorization.dll

186 KB

7.7.16.34

Microsoft.EnterpriseManagement.lnterop.Security.Auth.dll

92 KB

2.0.76.0

SMAuth.dll

1132 KB

2.0.76.0

Microsoft.EnterpriseManagement.ServiceManager.Datawarehouse.dll

247 KB

7.7.16.34

Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.dll

175 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll

407 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll

701 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.dll

87 KB

7.7.16.34

Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.dll

175 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll

407 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll

701 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.dll

87 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Forms.dll

284 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.lncident.Forms.dll

557 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Forms.dll

345 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.SharedResources.dll

633 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.dll

1,043 KB

7.7.16.34

Microsoft.EnterpriseManagement.ServiceManager.UI.Authoring.dll

431 KB

7.7.16.34

Microsoft.EnterpriseManagement.NewSMPortal.SMPortalHelper.dll

126 KB

7.7.16.34

SelfServicePortalWebApp.dll

77 KB

7.7.16.34

Microsoft.EnterpriseManagement.Core.dll

4,048 KB

7.7.16.34

SelfServicePortalResources.cs.resx

23 KB

Not applicable

SelfServicePortalResources.da.resx

22 KB

Not applicable

SelfServicePortalResources.de.resx

23 KB

Not applicable

SelfServicePortalResources.el.resx

26 KB

Not applicable

SelfServicePortalResources.en.resx

22 KB

Not applicable

SelfServicePortalResources.es.resx

23 KB

Not applicable

SelfServicePortalResources.fi.resx

22 KB

Not applicable

SelfServicePortalResources.fr.resx

23 KB

Not applicable

SelfServicePortalResources.hu.resx

23 KB

Not applicable

SelfServicePortalResources.it.resx

23 KB

Not applicable

SelfServicePortalResources.ja.resx

23 KB

Not applicable

SelfServicePortalResources.ko.resx

23 KB

Not applicable

SelfServicePortalResources.nl.resx

23 KB

Not applicable

SelfServicePortalResources.no.resx

22 KB

Not applicable

SelfServicePortalResources.pl.resx

23 KB

Not applicable

SelfServicePortalResources.pt.resx

23 KB

Not applicable

SelfServicePortalResources.pt-BR.resx

23 KB

Not applicable

SelfServicePortalResources.ru.resx

25 KB

Not applicable

SelfServicePortalResources.sv.resx

22 KB

Not applicable

SelfServicePortalResources.tr.resx

23 KB

Not applicable

SelfServicePortalResources.zh-CHS.resx

22 KB

Not applicable

SelfServicePortalResources.zh-CHT.resx

22 KB

Not applicable

SelfServicePortalResources.resx

22 KB

Not applicable

References

Learn about the standard terminology Microsoft uses to describe software updates.

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