Task sequence fails with the error message “Failed to install WinPE” when using prestage media in System Center Configuration Manager 2007 SP2

Symptoms

Consider the following scenario:

  • You create a prestaged installation media in System Center Configuration Manager 2007 R3.

  • You create a task sequence on a System Center Configuration Manager 2007 Service Pack 2 (SP2) site server.

  • You configure the task sequence to use the prestaged installation media to deploy an operating system to a computer.

  • The boot image in the prestaged installation media is newer than the assigned boot image in the task sequence.

In this scenario, the newer boot image is not installed and the whole task sequence fails. Additional, the following error code is logged in the Smsts.log file:

Failed to install WinPE. Code(0x80004005)

Resolution

The following hotfix package resolves the issue in the site server role of System Center Configuration Manager 2007 SP2.

To resolve this issue, install the following hotfix package on the primary System Center Configuration Manager 2007 SP2 site server.

For more information about the steps to deploy a hotfix package to the System Center Configuration Manager 2007 SP2 site server, click the following article number to view the article in the Microsoft Knowledge Base:

2477182 System Center Configuration Manager 2007 Hotfix Installation GuidanceNote The following hotfix package can be installed on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based version of an operating system or an x64-based version of an operating system:

SCCM2007-SP2-2586709-X86-ENU.msi

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) installed.

Restart requirement

If you close the Configuration Manager Administrator console before you install this hotfix, you do not have to restart the computer.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

System Center Configuration Manager 2007 file information notes

File name

File version

File size

Date

Time

Platform

Mcs.msi

Not Applicable

7,280,640

01-Feb-2010

16:35

Not Applicable

Pxe.msi

Not Applicable

5,761,024

01-Feb-2010

16:35

Not Applicable

Sccm2007ac-sp2-kb2586709-x86-enu.msp

Not Applicable

904,192

01-Feb-2010

16:35

Not Applicable

Tscore.dll

4.0.6487.2192

1,172,328

01-Feb-2010

16:35

x86

Tsmanager.exe

4.0.6487.2192

246,632

01-Feb-2010

16:35

x86

Tsmbootstrap.exe

4.0.6487.2192

354,664

01-Feb-2010

16:35

x86

Tscore.dll

4.0.6487.2192

2,133,864

01-Feb-2010

16:35

x64

Tsmanager.exe

4.0.6487.2192

375,656

01-Feb-2010

16:35

x64

Tsmbootstrap.exe

4.0.6487.2192

548,712

01-Feb-2010

16:35

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about prestaged media in System Center Configuration Manager 2007 R3, visit the following Microsoft website:

General information about prestaged media in System Center Configuration Manager 2007 R3For more information about prestaged media for operating system deployment, visit the following Microsoft website:

General information about prestaged media for operating system deploymentFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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