Temporary Internet files and history are lost in Internet Explorer 10 after you upgrade from Windows 7 or Windows Server 2008 R2 to Windows 8 or Windows Server 2012

Symptoms

Assume that you have Internet Explorer 10 installed on a computer that is running Windows 7 or Windows Server 2008 R2. When you upgrade the computer to Windows 8 or Windows Server 2012, all search history data, form data, temporary Internet files, cookies, saved passwords, and other browser caches are lost.

Cause

This issue occurs for one of the following reasons:

  • The sector size of the Extensible Storage Engine API (ESENT) database between Windows 7 or Windows Server 2008 R2 and Windows 8 or Windows Server 2012 is incompatible.

  • Certain indexes in the caches become invalid after you upgrade the operating system.

Resolution

To resolve this issue, follow these steps on the computer after you upgrade to Windows 8 or Windows Server 2012:

  1. Sign in to the computer by using an administrator user.

  2. Apply the update that is described in this article.

  3. Install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website: http://update.microsoft.com

    Note This update was first included in the following security update:

    2829530 MS13-037: Cumulative Security Update for Internet Explorer: May 14, 2013

In this situation, all temporary Internet files and histories of other users on this computer persist correctly after the upgrade.

Note The temporary Internet files and histories of the administrator user who you used to apply these updates will be lost.

Update information

How to obtain this update

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8

Download Download the update package now.

All supported x64-based versions of Windows 8

Download Download the update package now.

All supported x64-based versions of Windows Server 2012

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8, and Windows Server 2012 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8, and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8, and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Esent.dll

6.2.9200.16561

2,382,336

22-Mar-2013

03:49

x86

Esent.dll

6.2.9200.20661

2,407,424

21-Mar-2013

23:48

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Esent.dll

6.2.9200.16557

2,851,840

21-Mar-2013

22:47

x64

Esent.dll

6.2.9200.20661

2,861,056

21-Mar-2013

23:48

x64

Esent.dll

6.2.9200.16561

2,382,336

22-Mar-2013

03:49

x86

Esent.dll

6.2.9200.20661

2,407,424

21-Mar-2013

23:48

x86




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,997

Date (UTC)

22-Mar-2013

Time (UTC)

22:56

Platform

Not applicable

File name

X86_5357fee5ff9418ea444677c0a2949f81_31bf3856ad364e35_6.2.9200.20665_none_549eefd74d86b1fd.manifest

File version

Not applicable

File size

716

Date (UTC)

22-Mar-2013

Time (UTC)

22:56

Platform

Not applicable

File name

X86_f798d42642019f2de7ffbe830a6bd879_31bf3856ad364e35_6.2.9200.16561_none_52950f08d5dcc01c.manifest

File version

Not applicable

File size

716

Date (UTC)

22-Mar-2013

Time (UTC)

22:56

Platform

Not applicable

File name

X86_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.16561_none_eea1f587fd64fa31.manifest

File version

Not applicable

File size

3,950

Date (UTC)

22-Mar-2013

Time (UTC)

04:27

Platform

Not applicable

File name

X86_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.20665_none_ef2f937b167eff57.manifest

File version

Not applicable

File size

3,950

Date (UTC)

22-Mar-2013

Time (UTC)

01:10

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_1d199e8afdce05b54325675b405ba342_31bf3856ad364e35_6.2.9200.20665_none_466a8a0aa71a67dc.manifest

File version

Not applicable

File size

1,080

Date (UTC)

22-Mar-2013

Time (UTC)

22:58

Platform

Not applicable

File name

Amd64_b40996f35e2e386a031633edf3436530_31bf3856ad364e35_6.2.9200.16561_none_9aa7b38a294463e4.manifest

File version

Not applicable

File size

1,080

Date (UTC)

22-Mar-2013

Time (UTC)

22:58

Platform

Not applicable

File name

Amd64_db7eba889d2b6f44f7dbe915d9117a24_31bf3856ad364e35_6.2.9200.16561_none_e0bd55ed262da451.manifest

File version

Not applicable

File size

720

Date (UTC)

22-Mar-2013

Time (UTC)

22:58

Platform

Not applicable

File name

Amd64_e345cc7c457950fe44337866ab70a04a_31bf3856ad364e35_6.2.9200.20665_none_60b3c298d98a2146.manifest

File version

Not applicable

File size

720

Date (UTC)

22-Mar-2013

Time (UTC)

22:58

Platform

Not applicable

File name

Amd64_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.16561_none_4ac0910bb5c26b67.manifest

File version

Not applicable

File size

3,954

Date (UTC)

22-Mar-2013

Time (UTC)

06:09

Platform

Not applicable

File name

Amd64_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.20665_none_4b4e2efecedc708d.manifest

File version

Not applicable

File size

3,954

Date (UTC)

22-Mar-2013

Time (UTC)

02:29

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,458

Date (UTC)

22-Mar-2013

Time (UTC)

22:58

Platform

Not applicable

File name

X86_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.16561_none_eea1f587fd64fa31.manifest

File version

Not applicable

File size

3,950

Date (UTC)

22-Mar-2013

Time (UTC)

04:27

Platform

Not applicable

File name

X86_microsoft-windows-e..estorageengine-isam_31bf3856ad364e35_6.2.9200.20665_none_ef2f937b167eff57.manifest

File version

Not applicable

File size

3,950

Date (UTC)

22-Mar-2013

Time (UTC)

01:10

Platform

Not applicable


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