Symptoms

In Microsoft System Center Configuration Manager version 1511, the device management point generates an exception after a mobile client synchronizes a policy that contains Terms and Conditions compliance settings. Additionally, errors messages that resemble the following are logged in the SMS_DM.log file on the device management point:

ProxyEngineHttpHandler.Process Request exception noticed, Id = GUID:{GUID}
Except = System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.ConfigurationManager.Mobile.ProxyEngine.Common.CommonDefinitions.ScheduleToken..ctor(String tokenString)
at Microsoft.ConfigurationManager.Mobile.ProxyEngine.Common.CommonDefinitions.ScheduleData.set_EvaluationSchedule(String_value)


Note This log entry is truncated for readability.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager version 1511 installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Update.sql

Not applicable

5,874

24-Nov-2015

02:20

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Install Updates for System Center Configuration Manager (version 1511)

Manage mobile devices with System Center Configuration Manager and Exchange (version 1511)

Terms of User in System Center Configuration Manager (version 1511)

Learn about the terminology that Microsoft uses to describe software updates.

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