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Symptoms

Consider the following scenario:

  • You have a telephone that is running Microsoft Lync 2010 Phone Edition.

  • Lync 2010 Phone Edition automatically logs in.

  • You configure the Time Format setting to the 24-hour clock¬†format on the telephone.

  • You change to another language.

  • Lync 2010 Phone Edition auto logs in again.

In this scenario, the time format of the telephone is changed to the 12-hour clock format.

Note This issue does not occur when you configure the Time Format setting to 12-hour clock.

Resolution

To resolve this issue, install the following cumulative update.

For Aastra 6721ip and Aastra 6725ip telephones:

2529978 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011
For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:

2529977 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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