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Symptom

The Bing map control will no longer render in forms and that area will appear as blank.

Cause

The Bing Maps AJAX Control Version 7 has reached its end-of-life. (See Discontinued Control Migration Guidelines) This will affect users of the following versions of Microsoft Dynamcis CRM:

  • Microsoft Dynamics CRM 2013

  • Microsoft Dynamics CRM 2015

  • Microsoft Dynamcis CRM 2016

 

Resolution

The Bing Map AJAX Control has been upgraded to Version 8, and a patch will be available for the supported releases.  Please download, and apply the patches below to correct this issue based off the deployment, and version of Microsoft Dynamics CRM:

  • Microsoft Dynamics CRM 2013

    • This update can be found at this location.

  • Microsoft Dynamics CRM 2015

    • This update can be found at this location.

  • Microsoft Dynamics CRM 2016

    • This update can be found at this location.

  • Microsoft Dynamcis CRM 2016 Update 1

    • This update can be found at thislocation.

  • Microsoft Dynamcis  365

    • This update can be found at this location.

 

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